SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
It has a very solid feel to it. Once you bend and adjust it to where you need it, it holds its shape like a champ.
I bought this for my 11-year-old son to hold his Samsung Galaxy S10 while he watched Youtube videos in his bed. It really is a sturdy product and, unlike other reviewers, he never once had an issue with the phone clamp.
I bought this to use to hold my smartphone for use as a webcam. I attached it to my desktop and set it so that it is above my monitor. It works great for using the smartphone as a webcam for Zoom or other online activities that require a camera. It is a little "bouncy" when you first attach the smartphone, but once it settles down it provides a stable support for the smartphone. You can change the angle quite easily with the 360 degree phone mount.
Only had it a few days but it seems pretty well built for the price. The vice is fairly wide and holds tight enough to clamp upsidedown and still hold well even with a usb hub hanging off my phone causing extra weight. The neck itself is SUPER sturdy. The clamp feels like it could break if your not paying close attention when tightening. Only real issue I've had is one of the rubber pads on the vice started slipping off after a not quite tight enough closure the first time I used it. Slid it back and works fine now
I have this clipped to my nightstand with it stretched over my bed for hands free Netflix and YouTube action. It works great, you just have to play with it and bend it up and down until you find that sweet spot and it will stay where you want it. It holds it's position very well and doesn't say over time once it's in place.
My teen daughter purchased this and uses it in several locations in our home. It is currently attached to her desk to have a second source for school assignment information. She also attaches it to her art table to have her phone near , yet away from her paints as she looks for ideas to recreate.
I know that when someone takes a photo of me from above, I look a lot thinner as I age. I avoided video conferences because I never had a "plan" to look decent and professional. This cool looking caddy solved all of these problems. Snapped in easily to my iPhone X Max (even with a case on my phone.) I was able to clip this BEHIND my Monitor to my glass desk and it arc's above my monitor and aims down at me. So I come across as far more stable and set my phone in it when I know I have a video meeting. Now if they could just do my hair every time ! :) I may look for a hot wig next! Also its easy to control background and consistently be sure what IS in your back ground.
I needed a Hands-free holder for my iPhone 7 at my bedside. The device arrives with no instructions-but was very easy to set up. Extremely durable and flexible. I love it.
The 4 stars for thickness is not a bad thing to be honest. I can fold it up and stick it in one of my larger purses and bring it with me to use my phone as a writing screen while mobile with this!!! Its fantastic. The thickness of the plastic is very nice and durable feeling as well. I am rough with some things so that is an important feature. Seems like it will survive a few falls just fine. (Hopefully without a device inside) I'm just clumsy and drop things.
This item really enabled my father in law to use his mobile phone. He is able to use his one good hand to use the phone and connect with the outside world. It's an excellent phone holder and is a sturdy connection to the phone and the table.
The phone holder makes possible the perfect positioning of my phone alongside of my bed for evening viewing (streaming) of my favorite shows. I just clamped it to my bookcase and wired an extended USB/lightening cable using hook and loom cable ties and bingo, works great! At first I thought that the screen was too small for my enjoyment, then I found the perfect solution for that problem here.
I've been working to utilize my new solar panels and cut power to as many large and small appliances as I can and now I am happy to say that with the help of this, 'Moutik Gooseneck Phone Holder Flexible Lazy 360 Degree Rotating Phone Holder long Arm Stand Compatible...." (whew, long name just keeps going on and on) I'm able to ditch my old TV/DVD player, saving tons of power and $$ each week; decreasing my overall CO2 footprint. This thing is long, sturdy and stays put in the configuration of your choosing. A secure fit for your expensive iPhone or other smart phone device.
I took long while to research which one I wanted and decided to get this one even though it had very little reviews. So far, I'm glad I made this purchase. It feels pretty sturdy that no matter which way I bend it, the arm will not snap. It is very easy to move it if you want it somewhere else - the base has a twisty thing you turn to tighten the base or loosen it. I have an iPhone 8 and the clamp fits it well without blocking any parts of the screen. Only thing about it is if you center your phone on the clamp, it might push on the volume down button so you will have to adjust it slightly off center.
I like this thing! I mount it generally to my shower wall so I can watch YouTube (only really free time I have by myself!) videos while getting clean.
Really like this product. Holds it's shape very well. I bought 2 but ended up buying a 3rd as I found they were so useful
Incredibly well suited for the task of holding and viewing positions. I can just law down and watch a film or while playing a game with Bluetooth controllers.
Worked perfectly for mounting cell phone on elliptical exercise machine.
My was in a motorcycle wreck breaking a few extremities. So this made working with here phone easier. So far quality and durability seems to be great. Little hard to get cell phone in it with a protection case on it but she manages. Thank you!
I just bought this to use as a second camera while doing telehealth. It holds my phone well and I feel comfortable moving/adjusting the stand as I reposition the camera angle.
I purchased this just to hold my CPAP hose and reduce the tension on the face mask. It worked very well. I easily attached the base to a bedside table where the CPAP sat. I did a couple of curves in the holder to get the right height. The holder is a little stiff and I had to carefully form the curves and that stiffness now helps add stability to my purpose. Used a ponytail scrunchie to hold the hose to the holder. Using for about 2 weeks now. Everything is going very well.