SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Excellent quality, arrived in the company's envelope, support fast charging
The cables of this brand are very quality nice, I when I have to buy the cable directly I search this brand, because it has given me very good results. It is go about insurance. Shipping also very fast.
All good
aaa+++
Bien reçut produit conformal UGREEN bon vendeur
Goods very happy!!! Took the advice of friends, all carefully packaged, the highest quality, order more items, will be happy to use products of this company. Free come thingy for cable, thank you. Recommend store
Rather fast shipping. Tracking was minimal. How ever I am pleased. Came well packaged and undamaged, quality seems to be very decent.
Super дупер, 3 meter take since spent all cables in one place, move will not years
Shipping Krym 51 day. Track is not monitored. Packed in bag branded Ugreen. Quality as always on top. Cable and its function of the great. Satisfied with the purchase. Seller recommend. Long Service but who do not hurry, feel free to order.
really good quality as usual with Ugreen. the cable is robust and support quick charge.
The cable is quite thick, looks well. Normal charging work.
Well to missing foremost try, gift brings the Velcro to pick it up, generally satisfied
Compliant to 100% with the description. It is a high quality, excelent It is material and a nice design. My Huawei Matte 20 Lite recognize and Fast Charge.
Brought ugreen product before and they are very good and packaged well too. Good quality, in great condition and high standards. Products are excellent value for money.
As always a 10 Ugreen valuation for the products. Shipping with tracking, fast and perfectly packaging. Buy here insurance.
Very good quality. I'm satisfied of the product. I also received the Velcro.
Works in fast charging for s9. Beautiful quality apparent
Shipping fast. Good quality.
As always, great quality product. This company is the best in cabels and chargers. Really recomend.
Very good products, very happy. Thanks by the gift