Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are of very good quality. I asked for two colors and that's how I got it !! I recommend the salesman. Honest. Package shipped quickly, very quickly for me! Cool!
Everything is fine, the children really liked it, there is even a meter, it came very quickly, I recommend the seller.
Jump rope is good. Handles are comfortable. I am happy !
Good quality. .. Fast delivery ...... thank you.
Works accurately. Reliable and sturdy, been using it since it arrived every day!! Even with COVID delivery was still quick. Really happy with my purchase and would highly recommend
All as in the photo. The goods are satisfied.
Cool jump rope! The meter works, as it should, itself considered, checked)) Handles are soft, comfortable, keep in hand nice. The length under the height of 165 fits perfectly, who needs less-you can easily Shorten yourself. Purchase is happy!) thanks)
The product arrived on time even when there is a pandemic going on. The skipping rope is very accurate to the pictures. It works well and has not broken so far
Good, easy jumping. The number of revolutions is correct. Happy with the purchase. Color as the pictures. The length can be changed under the height.
Perfect! All comply with the description. Recommended
Everything came, great goods.
Great jump rope. Very comfortable. Easily adjustable. Came quickly
It's as described, works well. I recommend it, thank you
Excellent jump rope. It came very quickly. Fully recommended
Very light rope so it’s very convenient. Measuring is also working quite well. Recommend
Excellent product, and size adjustment and mechanical counter. Handles comfortable
Everything is fine, thank you to the seller
Good quality, adjustable rope length - I recommend the seller.
Everything came. Seller recommend