Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool humidifiers, look nice. Includes a flashlight and a small fan. Glow in different colors. I bought 3 pieces, but one already gave. All Humidifiers work properly, moisturize the Air perfectly. Delivery was fast, track tracked. I can safely recommend!
It’s super cute and everything works including the fan and the light, the multicolored lights also work.
Idk how to use it but all I know is that everything is there and it’s cute.
This humidifier is amazing! It works really well, is very cute, and perfect for a small space. I love that it comes with a detachable fan and light. It's great for my stepdaughter's room.
It works great. This is so cute and useful. My office is very dry in the winter and this really helps add some much needed moisture.
Very cool humidifier cat, a little smaller size than in the picture. There were difficulties to include it but then figured out.
The product is excellent, just as stated in the description! It comes in a box, well packed. It has a big tenk and it creates nice amount of mist. Its cool that you can use is as a lamp or as a ventilator because of the extensions that come with it.
Wife loved it! I was sceptical on why the price is so cheap. It works great and it isnt one of those flimsy plastic stuff, dropped it twice still unscratched.
No only is this thing adorable but it's small easy to use and has some handy accessories! Wife loves having it at her crafting table the light accessory is a great touch to give off ample light to read Wright or draw with!
Works great... I love it!
Excellent. Very cute and works well ! :) Runs for about 6-8 hours.
Exact very well packaged arrive everything perfect everything in good recommended condition i am very happy with my purchase.
Very cute works well. Like it very much.
The store sent the goods the next day, works well
Great product: Super cute. Easy to use. I recommend!