Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mask is super, the test has done, no podtekanyi holds well.
A wonderful mask. This mask is designed for men, women and children. fits snugly, easy to put on and take off. children are delighted !!!
The mask is excellent, it fits very tightly, does not fog. I recommend definitely the product is super. The seller is good.
Everything has come. In the brand package. Sits comfortably. Full set. All as in the description.
Nice masks! Packed in a special grid. The parcel itself is packed in a film. Delivery fast. The seller is adequate, answers quickly! Shop recommend.
I experienced a mask at both depth and surface. Very comfortable and tightly sits and breathes well.
The goods came quickly, thanks to the seller! The product 100% corresponds to the description, well packed, in the kit there is a cover for the mask, spare sealing rubber bands. Recommend!
Fast delivery and looks good!
Nice mask thanks
Everything is super! Delivery 4 days home, by courier. Quality is super!
the size fit both for 12 years old and for an adult. the mask fits easily and does not allow water to pass through. the children are very happy.
Looks good, quality materials. They tried on a pond-it does not flow. For a child under 10 years it is better to take a small size. The elastic band is comfortable. Includes an additional rubber band-gasket for the tube and an elastic-valve in the mask. The camera in the box keeps well.
The quality is excellent, no foreign smells, very pleased. Packed qualitatively. There are case, camera mount, spare valves. Ordered a kit with fins. I definitely recommend it.
The parcel came surprisingly fast, in 12 days. Everything is intact, the mask really liked.
Came quickly, the quality is good, nothing leaking, size took a small just on a child or on a girl will do! I highly recommend!
Ordered 2 masks came very quickly 10 days, in size approached, were satisfied.
The mask is beautiful and durable
Thanks to the store! Very fast delivery. the quality of the goods is high. thank you!
Thank you very much to the seller !!! The seller has already sent the goods the next day !!!! Thank you very much to the seller, you are my favorite !!! Now about the mask. The quality is excellent, with a bag, camera mount and ear plugs and spare pads included. The husband is very happy !!! Thank you very much to the seller, I love you)))))
The order came quickly. Packed nicely. There are case, camera mount, spare valves.