Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is very good, express a forced to me, in a hurry to go back to open the look, from appearance to help packing looks good, easy to use, the price is very affordable, appearance looks very beautiful, color is very good-looking, I also like many functions, the product quality is very good, the color I like, in life bring me a lot of help, go out every time I'm glad to take a lot of fish
Haven’t used yet but it came with everything needed. I love the fact that it’s able to be packed in with our suitcase as we travel a lot. My son ordered one for his dad as a Father’s Day gift and I was so impressed I brought one for myself as well.
My hobby of fishing was cultivated by my grandfather, and we will go fishing together on every day off. My grandfather used his own fishing rod. He was used to that kind of fishing rod. He thought it was very easy to use. But I still prefer advanced equipment, so I bought it. Very suitable for me, the quality of the thread is particularly good, the carbon fiber material is light and strong, and the value for money is excellent! I am very satisfied!
This is a fisherman’s dream tackle box.The package comes with head jigs ,fishing hooks, sinker weights, spoon lures ,and so much more. This product would be great to use on a fishing trip or anytime you want to go fishing. These are very good quality items and they come in a compact size convenient to carry with you without any hassle. This product is definitely worth purchasing.
What a delight for a beginner or even experienced angler who desire portability this is a fine set up. Setting it up for my daughter and son in law who love to hike in California these set ups have some very nice features, carbon fiber, collapsible, nice profile, storage bag and the mini tackle assortment gives a just right portability profile for hiking to a stream or wetting a line on a discovered lake or stream.
I was very pleased when I opened my package. I am looking forward to doing some brook fishing fairly soon, the snow is still melting and streams and brooks are running fast. The only issue for me is that I am not an experienced person as far as assembling goes.....with that said I have not figured out how to attach the reel to the pole nor have I figured out how to put the string onto the reel. I was going to go back to the sight and see if there were some instructions and haven't taken the time to to do that yet. With that said the pole is very sturdy and very good quality. I am looking forward to my first experience fishing. I am experienced with ice fishing not so much with brook fishing.
Bought this for my 13 yr old son to use during our vacation. I liked the travel.aspect of it.received several compliments on the rod from family and friends that were with us! Son LOVES it!!!
Color is very good, quality also is very good, very far, also is very smooth, pole wheels are good baby, high level is the key in appearance, with a focus on the performance of the pole is very strong, pole material is good, it is very good, pole waist force also is very full, very good, the elasticity of the pole is also very full, wheel side cover design is more good, the wheel will not Fried line, feel is good, quality goods quality guaranteed, super like, match the suit is very good, this baby I love, express good, has been recommended to friends, good good
Bought this as a birthday present for my husband. He absolutely loves it! He said it is very sturdy and one the best telescopic rods he's seen.
The set was a whole lot smaller that I thought it would be, but it's got a lot packed in there. It's nice to have all these hooks and swivels, this kit should last me quite awhile. Pretty good quality stuff, if it does fail, at least I'll have lots of spares!!
This was great. Naughty it for a trip to the Bahamas (San Salvador) and it worked great. It was small enough to fit in my luggage with no problems. Worked great as we fished and caught flounder, parrot fish, and some other of the local species. The whole system held up great and the roof, while strong, gave us a lot of action.
I bought this to gift my husband, who has been blabbering about wanting to go fishing. He has never done it and I know he won’t stick with it. I didn’t want a huge fishing rod laying around not being used.
I got this for my son. He hasn't used it yet but he was excited when he saw all that it came with. We are going to try and use it this summer.
I bought these for a fishing trip wasn't sure at first if they were going to hold up. We had a great time and with the exception of some reel issues with the fishing line getting tangled. Worked great. Went above my expectations.
Rod is good quality with good mechanical feel. I like the collapsable rod fits everywhere. Couple of lures that are good quality and something that you could use.
This product stores easily and is easy to transport with the carring case. The case is large enough to store lures and minor fishing equipment such as leaders and tools
Very good quality. This is a good-looking fishing rod. I can put it in my backpack. It's very convenient. It's not expensive. It's a good fishing rod.
Just used this for the first time . Very impressed. Was a little concerned about the sturdiness of the rod considering it’s retractable but was pleasantly surprised to find that it feels no different to a standard one or two piece rod.
Got this as a gift for a beginner fisherman who is always on the go and wanted to have something in the car ready to go. Quality seems good and the rod flexibility seems nice as well. Time will tell how it holds up but so far I’m very impressed with the telescoping
This product is very good, express a forced to me, in a hurry to go back to open the look, from appearance to help packing looks good, easy to use, the price is very affordable, appearance looks very beautiful, color is very good-looking, I also like many functions, the product quality is very good, the color I like, in life bring me a lot of help occasionally go out to go fishing with friends, every time I fell the most I'm happy, suggest to buy
I GAVE THIS SET TO MY NEPHEW FOR HIS BIRTHDAY. HE LOVES IT AND WANTS TO GO FISHING ASAP! PRICE IS GREAT AND ARRIVED EARLY AND IN PERFECT SHAPE.
My husband got me this pole for my birthday and I absolutely love it. Super easy to set up and it's pretty sturdy. I have yet to catch anything so I don't know how much weight it actually holds.... but that's more of an operator error.