Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well done! The dispenser turned out to be chic and exactly the same as in the description. The tube with the paste is easy to twist, you do not need to open anything, just need to Ving. Works the dispenser perfectly! In the bathroom became like a native. The mount is simple and reliable. In general, buy, you will not regret.
I'm happy with the order, I came quickly, I recommend
Very comfortable thing!!!!)))) fastening is reliable, but I before gluing, skimmed the surface
Delivery is quite fast, everything has come, the packaging is very good. Thank you.
Great thing. Everything works: the brushes hold, the paste squeeze. I definitely recommend. Thank you to the store, I'm happy with the purchase.
Wall stand for toothbrushes cool, convenient to use, Velcro fastening, keeps on the wall well.
Everything came in excellent form, good, dense plastic, odorless. All without problems hung, everything works! Delivery fast. The store and I recommend it.
I buy not the first time, and myself and my son and brother. But this time the packaging surpassed all expectations-just super reliable. Recommend!!!!
Dispenser really liked, the plastic does not smell, durable. The tube twisted easily, but at first it was necessary to press many times so that the paste began to flow on the cheek. The portion is normal. I liked it very much, now the tube does not roll and does not dry. It is attached to the wall on Velcro (sent 2 pieces-on the dispenser itself and on the holder for brushes). There is also a hole under the self-tapping (who wants to drill the wall) cool. I definitely advise you to buy. To the seller many thanks for the quality goods. Packing was excellent, the navel is like a big inflated Double Ball and inside its also the goods itself in the usual navel, so the packing is very reliable.
Everything works, the installation is simple and any will cope
Perfectly packed, all super, keep well, thank you to the store!
Functionality and quality at altitude!!!
The goods correspond to the description, as for me, then the thing is very convenient, I'm very happy. In the complete set the Mount, Tipo Scotch, but it keeps very good on the tile, it's not need to drill, conveniently removed for washing. Thank you to the store, for such a price you can find in stores.
Convenient thing. Installation is easy. Doing great.
The goods came quickly, everything works, fastened well.
Like the presentation, it to stick well so satisfied.
The order was received, the description matches the description, the packaging is excellent, everything came without damage, thanks to the seller for the quick dispatch, I recommend.
It funces super good.. My son is delighted with the invention. It comes super well protected. Fast shipping. Recommended
I liked it very much! Beauty. Everything works fine. Thank you.
Toothbrush holder is very good, looks very aesthetic, thank you to the store, very well packed, everything came intact, it is necessary to change the paste with a long spout, and all, and while our old just on top put, thank you, I recommend to buy!
The product fits perfectly to the description and fast delivery. Thank You.
Everything corresponds to the description. Stickers for holders are glued to the wall thoroughly. The paste dispenser works fine after 3 hours standing. The seller and I recommend it.
Everything works. Cool thing. i recommend. And still very conveniently glued behind and all
Very, very fast. All match. Seller recommend
Thanks to the store. All is well packed and quickly realized. Recommend.