Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very bright lights. Have no idea how battery capacity is big, but used already for at least 4-5 hours in strobe mode without charging
For their Grosh goods Duge yakisniy. Stop lichtar reviews, I recommend.
Very good in this price.
Muito top ..
All is fine, super, light are OK, good packing, thank you store .. All work
It's fine. Burns and blinks well. Seller Thank you! Recommend.
PERFECT
very fast delivery, good quality, like the way it flashes
Everything came whole and working, one of course discharged. The parcel was 6 days late. All right.
The baby was discharged, he's satisfied. In general, everything is good, the delivery came with a promise.
It's amazing. Three light modes.
싸고 좋음 굿
Love it! Bright and it has few settings. Recommend!!
Arrived product well packed, quickly and in good condition, several possible brightness mode, lightning very loud. Good product to ride safely at night to see and be seen
The product is as described, I recommend the store, I will charge it, I will try how long to charge
It came completely discharged, but I think everything will be fine after charging. Thank you and prosperity to the store!
Arrived before my post office in about 1 month. Quality norms. In daylight, the lantern is not visible on the road in the stream. And in the dark, it shines quite brightly. Convenient Power button. Turns on with a long press. It turns off too long. Short pressing switches operation modes, from constant glow, to flicker. I can not say the duration of work yet.
Perfect
Excellent Product Can buy without fear
At the moment it comes without charged we have put it to charge, it adjusted to what was described in the and. I'll write again when I test the battery life
Packed Bulo in nupirka. The quality is good, the USB charging laces are included. More not wristy
simple plastic but it's doing the job. I ride with them for 3 hours while it was drizzling and they worked, different styles of red bright light. thank you
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