Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect arrived in good condition and the sound is heard perfect and the buttons to go down and up the volume work perfectly fine
It came in product without any problem, well packed. I already tested it works properly, I just have to thank the store for the product. Seller recommended
The item complies with the description and it was quickly shipped
Headphones are good, the sound is clean. Included is a cord for charging.
Excellent Product, recommend seller
Good sound quality. Quick connection. It good product.
it's a very nice product and very very fast delivery
Quite a good sound for such a price. I'm happy with the purchase. Delivery is fast.
Price-quality is wonderful!!! Thank you. The store complied with my request.
Cool headphones. Sound great Very convenient ear liner. Connected quickly.
The sound quality is excellent! We set up a moment! So cute and cool! Thank you very much seller!
The goods came quickly, as expected on time, the quality is good, the sound is clear, work. Thank you
Thank you very much for the order, the child is very satisfied, I recommend the seller.
Headphones phone determined immediately. The product fully corresponds to the description. Seller recommend.
Delivery 12 days from payment of the order. Works very well. Bass is good, the volume is excellent. For this price are normal. I recommend.
Excellent sound great
The product is really good and sound also good. The item has well packaged too.
It came all in the stipulated time, I rehearsed them and they work well, maybe he'll let me think a little bit of a call but I'll try them out with the days to figure out how they are., in conclusion very happy with the purchase why it is exactly as I expected.
Everything works ends pressed, even the rest of the charge can be viewed on the phone
The goods came in excellent condition. The volume is excellent, work perfectly, now you can run and quietly walk around the house doing business and listening to a movie, or music, and the phone lies somewhere. Now you do not have to carry the phone in your pocket with ordinary headphones. These wireless headphones are super and good quality. Thank you seller!