Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got this to replace our worn out tablet holder in the car. I especially like the ability of stretching the clamps to fit most any device (we have a tablet and it fits perfectly) as well as being able to move the tablet closer to your child. This is very helpful when your child becomes very opinionated and likes to choose what they watch. Because the holder attaches to the back of the seat headrest, your child doesn't have to strain their head/neck to see. This has really changed our car rides! Highly recommend
We purchased two for our children in the backseat. We're also able to swap them back and forth between our SUV and truck. The kids (teens) love them so they don't have to hold their phones or tablets on our frequent road trips. They're easy to use and easy to install. I didn't rate sturdiness five-stars due to one of the knobs falling off. It was easy to place back on but we didn't expect it to fall off.
I bought this hoping it would allow my 4.5yr old (who sits in the middle spot backseat still in 5 point harness) to be able to reach the device when needed and have a more comfortable watching experience for long road trips. Tried it this morning on our commute to school quick and it was Perfect!! Not only could he reach it but was at perfect eye level, no more wrecking his spine :) It was extremely easy to install. Thanks for the awesome product!!
Best parent buy thus far... You got toddlers??? Lazy preteens?? Happen to drive a lot for fun or family visits? My only complaint is I didn't buy more than one. Easy to install. Perfect for tablet and holds my cell phone just as well. Saved my sanity more times than I can count.
It support a iPad Pro a Nintendo switch too. Easy to move around and support the weight too.
This was super easy to use. I slapped it into the headrest minutes before we left and then after a couple hours we broke out the old Fire tablet and the arm held it super securely. Also my wife was in the back seat so it was nice that the arm was long enough that she could swing it over to side to start new shows or whatever. Would highly recommend.
We had a big cross country trip (twice) and these were absolutely amazing!!!! I highly recommend. Easy to use and not cheaply made. I would recommend checking the screws to make sure they're tightened. My 8 year old "knocked" his and it felt into the abyss of the floor 14 hours into our trip. No bigger, just a pain to look for it.
These are awesome! I bought these after a lot of research. I love how they have an extendable arm. They took about less than a minute to install and are incredibly sturdy. They don’t bounce the phones around at all. Both my kids love them. They move the phone and ipad in all directions, up, down, horizontal and vertical. The arm allows them to share with a friend sitting in the middle. Completely worth the money. Do not hesitate to buy.
Exactly what I needed. We have this between our two back seats for our rear-facing twins. It attaches to the headrest behind one rear seat and places the kindle in the middle of the two backseats so they can both see it. It works as a hack until they are forward facing and helps us survive longer car trips!
Easy to install. My son sits in the middle of the back seat so there obviously isn't a headrest directly in front of him to attach his tablet to. I set this device up in just a couple of minutes to the drivers side headrest bars. It swivels so I'm able to extend the "arm" that holds the tablet just in front of him.
Money well spent! I use my hotspot on my phone to play the iPad and she hasn’t cried in a vehicle since!
I recommend buying this product from this company to anyone who is looking for a mobile device mounting kit. Thank you once again for the professional and wonderful and awesome customer service!
Bought two of these for my kids so they can watch downloaded movies on their fire tablets in the car. They love them! They're great! So easy to use. They fit great, and they can be easily moved from car to car.
I bought this for my elderly father so he wouldn’t have to hold his phone all the time when we are in the road. This makes it easy for him to look at his phone in the backseat with ease. It was easy to install and very useful.
Perfect for a road trip if it is a little bit longer it would be perfect perfect. Super easy to install.
Works out great for our 8 month old! Holds the iPad mini perfectly. Doesn’t fall or lose grip from the iPad at all ,I wish I bought these years ago! Incredible bargain and incredible product. Such an easy install and fits both our old IPad and new Kindle 10. Two happy, quiet kids in the back seat as I type this! What a difference this makes compared to kids trying to watch a movie while holding a tablet in their laps - this eliminated the constant accidental clicking of somewhere on the screen, AND this set-up eliminated our daughter’s usual motion sickness experienced when watching movies. Looking straight ahead works much better than her looking down! Wish I bought these years ago!
Easy to mount. Plus the baby doesn’t have to hold the phone/ipad with his neck always bent downward to view. It twists and turns to the ideal position.
I like this so much. This can extendable, spring force by stable phone. Cell phone won't shake when you drive. No need to hold your phone in the car. This is really a good choice. Enjoy any movie and music in the car. Thank you!
I have some issues with this product but over all it’s a good buy if you are not overly picky. It installed well, no issues at all. We used this for our daughters fire tablet for a long car trip. First issue has to do with holding the tablet itself. If you have a case cover for your tablet you will run into problems. We had to remove the case in order for it to hold without falling out. The clasp only extends so far. Now for an IPhone it worked with non issues at all. Th other issue was my daughter was able to kick the mount easily so you will have to adjust the distance, if you have a compact space this product may annoy you more than help. However for us we were able to adjust it to where it worked for us 90% of the time. On a 10 hour road trip that was a good percentage. I would like to add the we had a toddler case on so it was extra thick, other slimmer cases may cause no issues. I would say it is worth a try just give yourself enough wiggle room in time to find out. Recommend
This is just the coolest gadget for our SUV, and practical for our son to play some videos and stuff on. It holds our tablet great and can position it for our 2 1/2-year-old. the cool thing with it being on the headrest bars is he can not reach it to change or touch the touch screen and mess it up. This is awesome for the little money. I recommend