Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great combination with wax and a cleaner combo. Cleaner removed dirt, Easy to apply, smooth, and great shine on my vehicle........
Had a huge scratch on the side of my car and this took it right off. Very impressed. I recommend this to help clean up the door dings and small scratches on you car. Great buy!
I saw a few reviews of the clear pen that comes in this kit and most were not favorable. I don't know how you would properly use the clear pen without this entire kit. On very small nicks or scratches it may work by itself, otherwise you need everything else in this kit. It does an amazing job of making small imperfections completely disappear and making larger ones hard to spot.
This is an amazing product. I never expected the scratches to disappear completely. It was quite deep. Except for the paint loss, the scratches are completely gone.
Used this to polish my Epiphone Special I worn cherry finish. Took it from matte to a nice warm gloss, but not too shiny. Exactly what I was looking for. I'm sure more time with it and it would be like glass but that's not what I was after. The headstock is very glossy which I did want. Great product that met my expectations perfectly.
Works great on my car, but also been using it on my boat and looks great as well.
This product is magic. Very happy
Great deal for the price, the rubbing compound could be a lil more aggressive but it gets the job done
These products took care of a few minor scratches in my car. Very happy with the results
I used the polish to remove some surface rubbing from the automatic car wash spinning rubber thrasher things. Worked VERY well but took a lot of elbow grease to rub out the polish with a cotton towel. A buffer would have made it a lot easier, but it still worked very well. I also took out a few light scratches from my neighbor not keeping his dog leash short enough to keep his beagle from jumping up on my car door and saying hello through the window. Make sure you go over any of those areas with wax afterwards so that the paint is protected.
Excellent product that can remove scratches and restore those areas to like new condition. Was pleasantly surprised. Takes multiple sanding (especially with sander #two-when you use clear coat pen), and takes multiple buffing with the compound and a microfiber clothe, but kind of a fun process because it comes out so nice at the end. Expect to spend 30 + minutes on each scratch section you sand and buff. Continue to repeat sanders 2-4; especially 2, doing about 40 strokes side to side (not 20), and wipe after each sand with microfiber clothe. Do until touch up lines blend to paint (will look matte as you sand). Do compound buff multiple times, 40 strokes up and down and diagonal. You will see the progress toward the finished product each time as opaque haze lessons to a normal paint finish.
I'm happy with the current result since a casual glance from a distance of 3-5 ft is practically imperceptible to passer-by. For the area where paint was chipped off, I will need to order touch up paint to fix up those spots. But overall, I'm very pleased with this product and highly recommend it.
I love this product so much i used it on my car it restored alot of the shine but still needs a workshop to get thay glossy shine but anyway it works great for who wants to start learning
Removes scratches from your car with little effort! Even when there is a little paint loss, this cream will blend it out after several applications. Amazing product!
I slightly scraped my brand new car on my garage as I was backing out and I immediately started freaking out! I quickly searched for scratch remover. I had it delivered same day and I'm amazed by this product! I have a silver car that hit a brown garage so the scrape and paint were pretty noticeable. I applied one application of this product and poof! The scratches and brown paint were completely gone. It looks like I never even hit the stupid garage! I'll definitely be keeping this on hand for any accidents in the future.
When I used this product I was so impressed with the results that I had to not only write a review about this amazing product, but also include a picture to show just how amazing this product is. The instructions are clear and extremely easy to follow. I was nervous at first with the thought of sanding my car, but I built up the nerve and went for it. I had nothing to fear since I followed the instructs and got beautiful results. It took a lot of elbow grease and buffing but the scratch is gone.
Unbelievable result. Massively reduced a highly visible scratch to virtually invisible unless you know where to look. Great product with a little elbow grease.
Found some scratches on a friends car and was able to use this product and the scratches are undetectable even months later. Great product. Make sure to follow the simple instructions.
I accidentally scraped my sisters car with my side mirror and left a 5 inch scratch on her door. Yikes! Figured I would try removing scratch on my own before bringing to a shop and it costing an arm and a leg. It took some elbow grease but after about 5 minutes th e scratch was completely gone! Very impressed with this product!
The trick is to take your time and check your work along the way. Make sure to keep the pad and paint soaked with the lubricant. I frequently toweled it off, checked how much of the new clear coat I’ve sanded down and then wet again until I was ready to use a finer grit. Let the sandpaper do it’s work and don’t apply pressure.
I bought this for the turtle wax rubbing compound, but it comes with the polish compound, 2 polishing mitts and 2 micro fiber towels. First of all, this is a great combo deal as the rubbing compound itself is only a few dollars cheaper in store. Also, I was able to rub out some pretty noticeable scratches on my car using just the provided mitt and micro fiber towel. It works extremely well and if you use the polishing compound on top of that, it leaves your car with a nice new shine just as if you bought the car new.
Works as advertised. I have used the rubbing compound for years for clear plastic clean ups, such as car headlights.
Used on my Silverado. Had a few light scratches and took them right out! Awesome thing is you can do it by hand.
I like it. I use it for my vehicle to minimize the scratches at least to a minimum.
It’s a great product if you know what you’re doing, but is not for everyone. I used it on a couple of clear coat scratches and am completely pleased with the result. I’ve been washing, detailing and touching all of my cars for years so I learned a lot about how to properly take care of paint.