Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the product, store, fast delivery and very well packed (worthy of congratulations). And even came a monofilament thread reel and an artificial freebie bait! I have already made another purchase and I will definitely buy more. Top seller! And your products too!
Worked great. Fits perfectly in my motorcycle truck for easy travel. I love motorcycle riding and stopping to fishing.
Excellent light spinning took 180, and in fact it turned out to be even longer than 191 cm, just super class, and the coil is normal, thanks to the good store.
A present for my husband. He loves it. Keeps it in his golf bag and casts in the lagoons when there's a delay on the course!
Arrived before early. As in the pictures, good quality given the price, I recommend
Great for my son to put in a backpack and ride his bike to local ponds, or take to the beach when I don't feel like lugging huge poles with us. Holds up well so far.
Got it for my husband, he loves it.
Very quick to setup . Great quality for the pole and reel
took this pole backpacking and did some trout fishing in wilson creek NC. it worked great never a issue. it is light weight and collapses very small had it strapped to back of my pack never knew it was there
Excellent quality product. Excellent service. Thank you.
This fishing rod catching fish in a short time mostly I use it for snapper and prougi.
This is an excellent rod and reel combo. I've been on a few fishing trips with it so far and it works very well. I like that the road can compress significantly for easy traveling without having a large vehicle. Customer service was incredible as well!
Exelent
Arrived very quick and in great shape. I did purchased it just for the pole and swapped the reel out with a Bill Dance Crappie series reel, so the crusader reel will just be a spare. I havnt had a chance to use it yet but am impressed so far.
Excellent fishing rod! Attentive and agile store. I recommend!!
Nice fishing rod. This is the second. Light and comfortable.
Very fast shipping should only check but works good or not good
I have pulled in 50+ trout in the last month fishing with rod and reel twice a week, very compact, light and tough. I use a small weight and fish power eggs off the bottom, it is just barely sensitive enough to feel the trout nibbling on the eggs.
Fast delivery good product
very well made,light,wt, very nice rod.thank you much.
Good quality. Fits well. Will buy again.
I liked it very much, it seems to be very good! Now is to test!!! Recommend for the cost X benefit.
Did some practice casting in the back yard. I am ready to put it to the test soon. This rod has a nice, smooth release and can fling a lure a long way. It's light and perfect for a quick trip for some bass or crappie fishing on a pond or lake. A nice rod for teaching a young angler some of the basics of casting.
It's real easy for beginners, definitely light weight & so easy to use for traveling! A+
It's light weight, strong and the reel is nice and smooth. I've been using it for rainbows and it's been exactly what I need. It collapses to a very nice and I can strap it to my pack and away I go! For the cost, I haven't been able to find one better.