Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this to replace the overly expensive brand with a very similar design. I would never have paid the price of the expensive brand, but they were a gift. They lasted maybe six months on my dogs. Liked the design though and so decided to try a different brand. This was priced right and had the convenience of the design I like. Only difference was this only has one ring to clip a leash two, while the other brand had three, I’m convinced they needed three so that when one broke, you needed another to clip to. The one ring here holds up well. The harnesses have lasted a few years. We did pop one ring but that was a freak incident and in no way the fault of the manufacturer. Had a spare after saying goodbye to my other dog and that has held up wonderfully. These harnesses are really convenient to put on. The dogs seem perfectly comfortable wearing them. It’s just a really good buy.
Highly recommend!
Very well made and looks nice! My dog looks comfortable in it too.
SUPER!!!Very very happy with the purchase!!! Insanely fast sent and received! 10 days to Netherlands! In short, thick recommended! Thank you!!!
I have a shih tzu dog.....this is the harness I have been looking for a very long time.......mainly it DOES NOT CHOKE HER. It fits great. I bought the chest size ....she has a deep chest. I would buy it again. Love it.
Best dog walking collsr made. Don’t have fight ccollar to figure out how it goes on highly recommend.
This is by far the best harness I've ever ordered.
Finally found a harness that fits and well made to allow for safe walking with puppy
Easy to put on and off
The medium size fits my Cavalier perfectly although she is large for her breed. This is my second purchase. Fits great, is super easy to put on and is well very well made. I even bought one for my friends dog as a gift.
For the price, this is a great harness!! I will definitely order again!!
Long, skinny, big dog. Hard to find something to fit him good and it fits great
So easy to put on and take off
I bought this for my new puppy and I love it! I love that it's not a step-through harness. I just slip her head through it and buckle the strap around her chest. I also love the little handle which makes it easy to pick her up. I will continue to buy this same one as the puppy grows and needs a larger size.
This is my 3rd Bolux harness I use on my 90 lb black lab /Rhodesian Ridgeback mix. The orange is a great vivid color for the outdoors and in the woods. Strong and durable. Highly recommend.