Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is exactly what I needed - a fish scaler that would finish the job that my fish market starts, but isn't always meticulous about. I love baked whole fish, but hate picking scales out of my teeth! This is less messy because it traps most of the scales in the tool. Great purchase!
No more fish scars everywhere. Nice product at a very low price. One of my best buy.
Product looks good works well. You do have to be a little more careful as bottom half made of glass. But overall would recommend. Swift delivery too. i am satified
It came very quickly, the quality is excellent! Cleans perfectly! We are completely satisfied!
In terms of looks, it matches my kitchen, and probably many other kitchens; with them being made from glass you can see clearly when they need refilling, the brushed steel finish also leaves no finger marks and gives little reflection.
Overall I'm very happy with them, only time will tell how long they will last but currently I'm hopeful it will be a good long time.
These are very stylish and look great on the dinner table. They are bigger than I expected which is ok, it means I will not have to refill them as often. They are easy to clean due to them being glass and the grinder works well. But it took me some time to understand how it works and get it just right for me. I had a look at the instructions but mainly fiddled with it for a couple of minutes.
Exactly what I was looking for.. Great quality.
They are smaller than expected but works great! I highly recommend it because it saves time and energy cleaning
I love this product it help me to clean my fish
Very useful. Fastest and easiest way to scale a fish ever!!!!
Works great for scaling walleye.
Excellent. Great to clean fish!
This is a great little tool. Scraping fish is easy with less aggravation. I'm so glad I found this tool!
This product was used to scale fish and was bought as a gift for a family member. She thought this was a cool tool to use instead of scaling fish underwater with a fork. Easy clean up as well.
I love it! When I buy fish, I ask them to take off scales, they never take all off. This way when I clean my fish, I can take away the extra scales they left on.
This product make fish cleaning easy and fast
Works great! Glad I bought it.
it made scaling fish without scales all over
Nice to be used as it dont throw away the scales everywhere, it collects for ease of use
It was really handy and has a lot of room to hold a good amount of scales.
i liked this product. I have scaled about a dozen 2 lb. suckers to make pickled fish. Am very pleased, beats a knife, a lot quicker
Makes cleaning your catch a lot quicker and easier. Very useful
I like this product because it is very good scale fish so I like it
This unit is more powerful than I anticipated but it works very nice.