Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As I wanted, small to put in a purse. Good Day picture, not yet tested at night. Normal delivery. I am satisfied
You can see very well. In the twilight, objects away are visible. At night you can see normally. The focus works smoothly. The case is comfortable, does not slip. The store put the napkin, thanks for that. In the bag, the binoculars lie well, pull out and put back conveniently. Seller 5 star! Thank you store!
The binoculars are very good. We are very satisfied.
Excellent small binoculars that closes very very well! Comes with a small pouch and a cord to hold it around the blow, as well as a cleaning wipe for optics. Looks robust, only downside, a slight deformation appears in the vision, but frankly for this price, it is more than correct and I highly recommend them. Sending was extremely fast, I am even very surprised to have received them so quickly! In a word, TOP !!
Received in 10 days. Really perfect.
I thought it be bigger but I glad. I recommend this store
Everything is super, delivery is fast, I recommend the seller.
Everything perfect and very fast. Thanks
Nice binoculars for my grandson work fine
Fast delivery, good quality and works perfectly! I'll recommend it to everybody.
I like the product, works well!
In the kit there is a strap for fastening to binoculars gluing is not flimsy, a cloth for cleaning lenses. The lenses themselves are not damaged in perfect condition, no cracks, no scratches. Packed in a chic manner for packaging for cartridges from the printer. In general, the order is satisfied!
cool binoculars, thanks to the seller, delivery is fast, packed right, everything is intact
Good product at a very good price. Seller 100% recommended. It arrive quickly only takes a week to arrive. It arrived perfectly packed and protected. I recommend it. It's just as it appears in the description.
Excellent binoculars, bought a child, he really likes it, for his price category is very good quality. Shows clearly, you can adjust the vision for yourself on each eye with your own twist. Take it will not regret it. There is a storage case. Sealed well, on the way did not hurt. The tracking parcel was.
Very impressed with the quality of the product and the speed of the delivery. I bought these as a gift for my kids thinking they were pretty much toys but I must say they’re very impressive at this price point.
Fast delivery, good quality and real declared increase. Good. thank you
Works fine. Very nice zoom, and compact
It's very small I expected it a little bigger but good quality and very nice what I expected
Description corresponds. It's good. Includes a cover and a cloth for wiping lenses.