Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was going to buy the more expensive BeMo, but I wanted to give this a try since it was hapf the price (when including the leather pouch). I am definitely happy I did. Optics are clear, ring LED is amazing and there is low distortion
I am not a professional jeweler, I’ve just recently picked up an interest in jewelry making and gemstones and all that jazz and this loupe is a huge help when inspecting not only the stone in a piece of jewelry but the setting, its finish, etc. I have terrible eyesight and using this loupe makes it easy to spot all the tiny details I normally would have missed. The lights are easy to use and very helpful. I don’t use the UV light often but I use the white LEDs all the time. It’s very simple to switch between light settings without pulling the loupe away from your eye to check, you can just feel the switch so you don’t have to interrupt your flow. This loupe comes with a really nice leather holder to keep it clean and dust free.
Everything is fine, thank the store, recommend it. Thanks
Fast shipping. Nice case.
Nice lens, decent value, light is very cool. Magnifier prior to this was a single bulb. This gives a ring. I really like, it minimizes shadows.
The loupe is great.
I love the magnifying glass, clear and distortion free.
Good product exactly what you would expect
A great loop very well constructed even the light switch is sturdy and holds up to heavy use not to mention it comes with a very nice case. I Was very impressed when I first got it I never expected something so nice for the price.
This is quite nice. I like how useful it is. Sometimes things are so small or seem a tad blurry/unclear so it's nice to have a powerful lens like this especially when it comes to examining things like gems, markings on jewelry, the minerals and grading of stones. This little guy has six LED lights. It is small yet has 30x magnification. If I remember correctly you can get/order other magnification ranges. I have no complaints or issues to report. I would recommend it as it functions as described!
We are quite happy with our product. It is a useful tool
I have had magnifying glasses in the past. Most were small and weak. But this new magnifying glass is everything and more. The size is perfect and easy to manage. Finally there is a magnifying glass that is easy to handle and easy to use for reading.
Everything came whole and what I ordered packed is perfectly recommended
I use it almost everyday. I like the light
Love that it came with a very nice leather case with a snap button closed/locking mechanism. Love it!
Excellent product. Very good quality. Very Happy with the Product.
Good quality, well made… highly recommend if you are looking into purchasing this type of magnifier.
I can clearly see the gem
For a few dollars more, (bought a cheap one first believing they were all the same) sent back the first one and purchased this one. Like the light, like the lens, like the feel, even like the case.
Super!! I finally considered everything that I had wanted for a long time!!
Good. Looks like metal and glass. 2 + cm diameter Recommend
I am in the antique jewelry business and this loupe is a game changer for me.
Great quality for your money, very comfortable! I recommend it.
The loupe feels quite heavy for its size, so I assume the optics are glass. When I lose this loupe on a trip (because I am forgetful) I will be coming right back here for a replacement.
Works great in examining the small markings on jewelry and inclusions in diamonds. Helped me choose a pair of diamond earrings from a large retail store