SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product. I have used these several times now, clear and focused images. Great for the price.
Compact and clearer, sharper than my much bigger older binoculars.
These Binoculars are small, but have very good power. They are also easy to adjust.
Excellent solid quality. My favorite and they are not too bulky to carry.
Excellent pair of compact binoculars at a great price. Specs and performance are as described.
Small Portable, stable and clear image. Well-made. Perfect for inspiring events. The zoom is handy. Respectable low light performance / light transmission.
Good value with zoom feature offered at this price, quality fit and finish, and very smooth and well thought out controls. Perfect for my wife who likes compact size and can operate controls very easily. Unexpected premium feel and good purchase overall.
Gave as a gift but I tried them out after the recipient opened them. The clarity is great, size is compact, adjustable zoom is easy to use and a great added feature, and the price is far superior to other similarly priced binoculars. I own a couple pairs of Steiner binoculars which are about 10 times more expensive than these but the performance from the Steiners is not noticeably superior. If you're looking for a good pair of compact, zoomable binoculars, this is a great choice.
Supplier shipped these on time and in perfect condition. These binoculars are compact & easy to carry in a belt case for sporting events. They are very sharp [optically speaking] and easy to focus. They stand up very well against "full size" models of binoculars that I have used for many years.
These compact binoculars are the perfect balance between price and quality. Read and understand the specs, beyond that the quality is top notch and feel good in your hands and up to your face. Very impressive to have the 8x and 21x with such clarity in a compact for this price. Field of vision is not very wide but was what I was expecting. That is the only thing that only matched and did not exceed my expectations. I spent a long time reading reviews and balancing the specs quality and price of varying options both compact and not and I definitely made the right choice. Also, even though it shows the weight and size, I was still surprised by how small and light they were.
Nice product, delivered quickly. Works as expected.
Great binoculars...just what we were looking for .... THANKS.
Haven't used this extensively but it looks great and is easy to use. The zoom works great and unless you hear otherwise from me this is a great buy.
This is a wonderful Binocular to me! It's small and the view is clearly, and the operation was simple.
Totally awesome ! Light weight and fit to any face ! The clarity is perfect !
Pretty good for what they are. Very compact so they are good if you are hiking, don't take up much space or weight.
Great for bird watching and beach-babe watching too. Because they are compact, the objective lens is too small for deep-sky star gazing but good for moon viewing.
Bought these for my bucket-list European tour. They did not disappoint. Very compact but comfortable viewing. High quality belt-loop leather case is very convenient.
I'm not familiar enough with binoculars to give a technical review, but I will say that I like the size and weight of these (for a female with small hands who plans to use these at home and while hiking). They seem to work well enough for me in daylight and at dusk. I'm pleased with them!
Purchased these as a gift for my dad. He says that they're nice and lightweight, with a bit more strength than his previous binoculars.
Great binoculars, easy to carry.
after several disappointments, finally, a decent binoculars a can use on my kayak trips.
I was very impressed. The clarity of magnification was optimal. They are light weight and easy to carry when hiking I am thinking of getting another pair for my wife
I have had this specific binoculars for several years, and it replaced an older model version of close to the same thing. I use it routinely, and quite often. I have had several different binoculars, over the past 50 years, and can honestly say that this is my favorite one of them all.