Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is OK, it came quickly with a discount
Promptly. qualitatively.
Chic shapes, the color is beautiful, nothing superfluous. Packed perfectly in plastic boxes and three layers of navel. Nothing's broken. Impressions only positive! Thanks to the store!)))
In general, I'm happy.
Order shipped very quickly. The track was constantly tracked. Recommend!!! I liked everything very much
Packed well, but changed a bit due to delivery. Qualitatively good. Recommend
It's not the first time we order. Still sticks to the test, but it's easier to pull out of a metal or silicone mold. Packed in several layers. We ordered them 3.
Delivery a little less than a month to RB. Packed well, all whole. Fully corresponds to the description. The quality is super. Great store and product. Recommend to everyone
The molds came whole, not Mint, the packaging is good. Thank you to the store.
Very quick delivery to Spain(just one week). It arrived very safely packed inside of bubble wrapping. Very cute, I can’t wait to use it. My 2 year old kid thinks it’s a game due to the intense colors, hence the photos!
As בתאור.
The product is recommended. Thank you!
Bought for 0.01 cents and coins. The mold is packed super reliable. Thank you very much
Thank you, delivered quickly, packed well, shapes in a plastic box, and then in a thick layer of PU film, no damage, very bright,
Very nice
Came intact, well packed.
Packed well. nothing broken down.
Everything is whole, beautiful. Thanks to the seller.
Perfectly packed, all came in integrity
Excellent, bright paper molds for cupcakes) muffins. The molds are not strengthened, use together with the mold for baking, no smell. Top circumference diameter 6 cm, height 3 cm.
Good
Take it for the second time, everything is fine
Well packed, the molds are not crumpled. I haven't checked in my work yet.
Great molds!!! Bright, neat. Came additionally packed in a transparent case. The quality is excellent. I recommend the store, I will order more.
As on photo