SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
This is so far the best car phone holder I have ever purchased. - Well designed, good quality - I love the way how it's securely attached to the car vent blade. You can adjust the tightness little by little to have the ideal grab. It also does not scratch/leave marks on the vent blade like some other holders do. - Single hand operation while driving
After reading the reviews, I said what the heck and bought one for myself as I was tired of the magnetic car vent holders. This Mongoora cell phone holder is exactly what I needed and was looking for. Solid, sturdy, and quality product. There is a clamp in the back of the holder that is used to tighten the holder to the the vent. It can be adjusted. Once it’s tighten down, it’s very secure and sturdy. I have the iPhone 11 Pro Max and it holds my phone very snug. You can turn it to landscape mode and move it around. I highly recommend and will buy another one if needed.
We have this mount in both of our cars (Prius’s) and it really does the trick. Its a well-made product and easy to use. It was extremely easy to install the holder in the dashboard air vent. The mount holds the phone in any position we like (both portrait and landscape mode). It allows for easy insertion of the phone and easy removal (with a single button on the back). And of course, you can charge your phone and mount it at the same time. Plus the company has EXCELLENT customer support. We highly recommend this phone holder.
It's very easy to attach to a vent and it clamps onto it so it isn't going anywhere. It's super easy to release the phone and mount the phone, it's a great design.
This is a nifty little stand! I was worried because my phone has a case and a popsocket so I didn't think it would hold my phone, but it does! It probably wouldn't hold it through an off-road bumpy excursion but for highway driving it holds it just fine.
I got the Mongoora 2019 universal air vent car holder and i love it!!! I have tried many different holders in my car and have not found one i like until now. I have since put one of these holders in every one of our cars and have passed some on as gifts. I have rheumatoid arthritis so some are hard for me to put on the car but this one was simple and easy to put on. When i read it was released with one button i thought about others that i couldn’t push but this one was one slight touch and thats it!!!!
I had an older similar style holder, but it would often work off of the vent. Didn't matter how hard I tightened it. This one has a little "lip" at the end, so it won't work or slide off of the vent, which is nice. I've had it now for a week or so, have driven several hundred miles, and it's still in the same position.
I bought this because i plan to use it for traveling. I usually rent my own car when i reach my destination so its good to have a handy vent mount like this that i can use while navigating. This fits into most car vents easily. Although i wouldnt use it in those circular vents since the phone's weight will probably move the whole thing down. But otherwise should work in most other vents. Also its a cradle so no need to install any magnetic plates in the phone case, any phone should easily sit in this cradle.
This unit is easy to install in your car and easily transferable to another vehicle, a great option for those who travel often. It has a locking mechanism that allows it to be securely fastened to the cars ventilation system, (not loose and wiggly like other systems that attach to the car venta). We like the kind that attach to the car vents because having the air conditioning blowing on the phone prevents the phone from overheating, (which happened when we used the windshield mounted types of phone holders). This phone holder adjusts to fit multiple phone widths with the push of a button to widen the opening and a squeeze to secure your phone. Your phone can be mounted vertically or horizontally. The angle you view your phone from can also be adjusted. Great product at a great price.
Great phone mount. Makes using the phone in my car safer and much more convenient. It keeps my phone in place even in rough driving conditions. Works on cased iPhone 8 and 11 and 11 Pro without any problems at all, even on rough roads
Been using it for a little bit already and it works well. My phone doesn't fall off and it stays in the position unlike some other phone holders that night move a little bit with hard shakes. The only inconvenience a person might experience is if you have a device that has the aux port in the bottom next to the charging port then you might have to adjust your phone in order to connect it because of the two little holders on the bottom of the holder.
My husband and I really needed something to hold our phones while using GPS in the car, and this is perfect. The vent location is the perfect height to see the directions without blocking the view out the front windshield. The only slightly annoying thing is that if you have the heat on in your car, it makes your phone really hot. I ended up just closing the vent that the phone is on to avoid this. But that isn't really the product's fault. Great idea and works well!