Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I had to search for a long time in order to find these. I found plenty of cobalt-plated step bits (which I don't understand the purpose of, except to impersonate the cobalt alloy ones) for cheap, but was having a tough time finding a solid M35 cobalt alloy set for a good deal. Until I finally found these. Amazing value.
These are amazing in quality. I reemed a 3/4 inch steel plate (pre radiation times) in under a minute. I didn’t even have time to use the tap fluid....
Perfect. I have used all the bits. Just what I needed. Thank You!
Excellent step drill. Easily drills stainless steel
Good quality and consistent with the description. I recommend the goods and the store. thank you all.
Worked just fine. Easy cutting. Good price. Lots of sizes. Very satisfied.
Love this set of drill bits! Great quality and value.
Product is what was expected and needed. Delivered on time within 2 days.
Nice and sharp. The center punch it came with could have been better. The bits drilled though several different types of metal and are still going strong. I did use oil to keep the bits cool though.
The bits worked very well for drilling in 1/16" aluminum. Very reasonably priced.
I like this step bit set. I used it on type L copper works great.
They work well and I am glad I bought them.
Solid, well made, the punch is an added value, and they have already cut many holes problem free.
Works as expected, like it.
The drill bits work like charm and if you need to drill something then drill it because these will get the job done!
Drilled holes through metal with ease I recommend this product
Very nice set, I believe it will last a long time
I used the step drill to drill through my lawn mower deck to install a deck hose cleaner. The deck had a small hole in it but needed to be enlarged. The step drill bit effectively and cleanly enlarged the hole to the necessary diameter I needed easily. No more drilling headaches for me.
Marvelous cut thru .25" steel...very impressed....so fast! Only used a few times so no data on durability but they look heavy duty.
Mine came in a great little tough clothlike kit. Extremely nice. My handyman used them today to do some furnace work for me and loved them. Great price, great product.
Works great but only used it on heavy plastic to modify children's electric car.
Okay, 5 stars because they are a good deal for the price. That doesn't make them high quality though. You're not going to buy these if you're going to depend on them professionally. They are however, fine for a home handyman that doesn't need one often, and knows how to drill without ruining a bit. The punch worked fine and so did 3 of the bits that I used for a small project I bought them for.
Very good quality set with a very nice little case.
This is a high quality product that is worth purchasing for your tool set. Durable. Sharp. Visibly good quality.
Excellent. works great couldn't be happier. so glad i got them