We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly, I recommend.
Super fast shipping! Quality seems good, time will show... Thank you!
Thank you-the order is delivered quickly-everything corresponds to the description of the goods
The drills received quickly. Drill perfectly, price-quality for 5 points. Seller recommend.
The quality is quite good. The seller quickly sent the goods. I recommend to buy.
The product quality is good, the stated characteristics of the seller the product corresponds. The product is delivered without any defects. For use on purpose is the most, in particular for drilling holes in wood, plastic, soft metal. I recommend both goods for purchase, and seller, both decent, sociable and communicable person.
The product matches the description, came in a case, the drills are lubricated with grease. I recommend the seller
Goods received. Corresponds to the description. Seller recommend.
The order came very quickly in 2 weeks, the quality is normal. I recommend it to everyone!
The product is very sharp and the quality is very good, description corresponds to article!! Thanks to the seller!! RECOMMENDED 100%
The goods are very satisfied. Everything is fine.
Everything is prompt. Well done good service. The goods are satisfied. Thank you.
The parcel came quickly. it looks good. thank you very much!
Delivery is fast enough, the description corresponds, the material is yellow, like hard, probably, I recommend.
everything is fine, I order a second time, the seller is great
For a long time I wanted such, came quite quickly, qualitatively normal.
Received my cone taper drill set, very good quality drill set . Very fast shipping . Thank you store. I recommend this seller.
The goods came within 24 days, corresponds to the description. In appearance there are no complaints. Thank you.
Received in 19 days. Looks good quality, complete set. Thanks to the store.
Good drill set, the parcel came quite quickly. Thank you.
Good Quality, am satisfied
I recommend both the goods and the seller.
Excellent recommended 100% Excellent, 100% recommended