Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was a much appreciated gift that I gave my mother-in-law for the yummy cookies she already makes by hand.
No issue Works great for me. Very satisfied with my purchase !!! A+++++!!!
My mother broke her plastic piper she has had since the 90s and I surprised her with this one (which is more drop resistant). She primarily uses it to pipe deviled egg filling, but I have used it to pipe buttercream frosting as well. Works perfectly for those applications. Cleaning it is easy but I removed one star because there are no reassembly instructions and it took two of us to figure out how to put it back together the first time. Am considering ordering one for myself and would recommend to anyone who pipes frosting/food.
Great and simple to make cookies in a short time. For the recipes just look on you tube for the whipped pastry and there are many. It is easy to clean because everything is taken apart. I advise!
Very durable and works wonderful.
Best cookie press that I have used
This product is sturdy and very easy to use. Well worth the money. I use it for my deviled eggs and they are always beautiful.
I can't tell you how many piping bags I've tried that just didn't do what I wanted. I've even tried a zip lock bag, and that was a disaster. I make homemade cannoli and the filling is thick and often has chocolate chips or small pieces of fruit in it. Small tips would get clogged and make a bad presentation. This works perfectly! Good product! I recommend this store
I bought this for my pregnant wife who has been baking up a storm and she absolutely loves it. It is exactly what she was hoping for and about half the price it was at local retail stores. There are multiple tips that allow for cool designs and gives you the ability to get as creative as you want to be. She even used it to decorate a ginger bread house which turned out looking like it was professionally done!
I bought two; one for me and a gift for my sister. The first time I used mine the pump broke in half making it useless. My sister's cookie plates were already bent and could not be straightened out. Unbelievable!!!!
I love baking cookies with easy
Easy to use, in stainless steel but the nozzles a bit small. Still satisfied with the purchase.
Made our Christmas cookies with this and it did exactly as I needed! Easy to use and easy to clean!
I found myself very well, both in using and in cleaning. The various shapes have allowed me to make biscuits of all kinds to enrich an impressive Christmas tray. Thanks!
This is the best one I ever purchased online, the products are really amazing and good quality, I can’t stop to using them to make cookies, After I used, I will give more comments about it. Anyway it really worths to buy.
The cookie press was nice and worked fine. Love it
This is too big to put in any case I have. The pieces are small, though and could get loss in the shuffle inside a kitchen draw. It should have come with a case for ease of access.
This product doesn’t match the descriptions , it’s supposed to be 11 inches long, but is only 7 inches. It has a good quality, looks good, but the size is not what I expected.
Easy to use and clean.
I used to have a plastic one that I loved but it finally after many years broke. I'm excited to have this one as it will hold up a long time. And I can use more tips with this one vs my old one.
We made our Christmas cookies using this. Making Christmas cookies is not one thing we enjoy. But using this made it actually fun and fast.
I bought this to make churros and I am more than happy with the results. I tried churros with a piping bag with negative results. This comes with a large star fitting, which is perfect for a churro. Easy to fill and easy to clean.
First time cake froster and of course I buy the pro version lol. But I found it easy to use and am excited to learn more techniques. Cleaning is okay - I take it apart and let everything soak in warm water and soap before scrubbing. I like the stainless steel look but only drawback is you don't realize when you're out of frosting or need to push the plunger.
This is an amazing device. I bought it because I had to make 350 deviled eggs for an event and this worked great. Is a bit of a learning curve on knowing just how full to fill it. If chunks clog up the nozzle then can be a little messy. Works better if not filled to the top. But easy to clean, sturdy. Can't wait to try it for holiday spritzer cookies.
I was a little concerned about how much it would actually hold, but it is deceptively large. I was able to fill 3 full cannoli without refilling the tub. It feels comfortable in my hand, and being able to switch tips without emptying the tub is great. I can now fill, switch tips and make it look pretty. I now see myself using this to decorate cakes and other desserts. Would recommend again and again.