SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little long to arrive! But it seems a good product!
Arrive more than 1 month very good communication with the store at the top
Looking forward to trying these out.
All as described, they grip well unless the bowl is wet
Nice lids.
Shocked by the speed of sending, ordered on October 17 and received on October 31, super well packaged. Not tested yet but looks good quality.
The product is as described, however I received white instead of blue as ordered. It doesn't matter though, the product is still great! It took rather long to arrive, 4-5 weeks to Germany. Overall, great value! Thanks to the store!
As described. The material is light and thin. It stretches well.
Just great... I recommend this store... recovered in 12 days
Love these so much! I’m so glad I ordered the 12 pcs. Order you won’t regret. I tested in just a candle jar near me, easy to put on & off. Saves plastic wrap ... cute smiley face on each one. See photos
Not tried yet but it looks great. And in addition fast delivery
The quality is good. I will come back soon for additional photos and comments.
Very practical to cover food. They replace the film or paper.
perfect! I use it in a cup and it serves 100% I love them
Very nice and good quality! I recommend. Fast delivery. Thanks to the seller!
works well for cut watermelon and containers. easy to clean.
The covers are good quality, odorless, stretch well.
Received quickly great product I recommend Thank you
Arrived in about 0.5 months to Canada, quicker than I thought it would. Product is as described. Tested and works great on round containers. Results may vary for rectangular containers.
Item arrived in good condition and well packaged thanks for the fast shipping
Good material, super workmanship.
Thank you!!! I like it.
Very good product, serious supplier and faster than what was expected
Amazing! Just look at pictures
Great product and Fast shipping
All, as in the description of the product, i recommend☺
Good
Everything is fine! Cool covers! I use-i'm happy!
Great product! Good store!