Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product. Recommend everyone! Very satisfied
Quality is ideally. All that I expected at 5 +.
Delivery by courier in 3 days after order. Everything works. Recommend!!!
Excellent !!! Watched a lot of reviews and stopped on it! Convenient quality, shows very accurately! For your money, consider it a gift!
Came in six days. Everything is perfectly packed. The cover is excellent. The device measures well. At 50 meters until I tried. Seller recommend. Instruction in English.
A gift to my son and he says it is useful in his work.
The package was still in perfect order. Very fast delivery of 15 days. Thanks to the store.
Simple tool to use; the measurement seems very accurate. Purchased for non-professional use. I would say that the value for money is excellent!
The goods are super, everything corresponds, measures exactly. Very convenient device!
Great Product. Very accurate and easy to handle. Build quality is very good. Overall great tool
I bought this to measure room sizes while house hunting. It works great indoors and is a lot easier than dragging out a measuring tape.
I didn't even know how I could live without this great measuring device. It came quickly and on time and can no longer be ignored. Easy to use and clear in the display. Except when it is used outdoors you have to look for the point, but that is not a minus of the device! This can be remedied with a box.
Excellent. Impressed with the product accuracy and repeatability. Simple to use.
Was that what I needed, a small, compact, functional meter, but above all easy to use and accurate in measurements
Thank you! The Order was delivered quickly, is not in check, packaging is preserved well.
Goods delivered quickly. Works great.
Tested this inside a cabinet and gave me dead accurate numbers to 1/16th of an inch, once I figured out how to change from meters.
This is a great tool. Accuracy is incredible and the features even better.
Very High Quality, Shipping was very Quickly like again!
Excellent Laser range meter. The parcel came 11 days. Tested in the conditions of the apartment, measures both the range and the area of the section and volume, everything is simple and understandable, the instruction manual is attached in the kit. Purchase satisfied
Simple tool to use; the measurement seems very accurate. Purchased for non-professional use. I would say that the value for money is excellent!
Easy measuring with this unit.
Received in 18 days very well packed. Works great and easily.
Product arrived in 10 days, really very fast. compliant to the description. I recommend this store.
Picked up one of these recently and really like it. The buttons are intuitive too. I just wish I bought it sooner because we recently measured the whole house for new flooring. It would have been a piece of cake with this thing.