Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the way the metal balls put pressure where needed. I recommend this product!
TO HELP MY AGING LEGS AS I AM 92 YEARS OLD AND THEY WORKED
I like the insoles and help relief pain due to being on my feet 12 hours 3 days a week.
Feels like a massage on the bottom of my feet all day.
This is the second pair I have purchased because they are so great and affordable! And I’m buying 2 more.. 1 for my mom and 1 for my aunt. I highly recommend them to everyone!
So far so good, bought theses massage insoles to relieve myself for pain, put them in my new hiking boots and after a few days of wearing them it seems to be helping.
It relieves foot and back pains. Actually, I bought 3 pairs for my 3 newest boots
I wear steel toes at work and my feet hurt These insoles are awesome. My feel feel great now
I was very skeptical about these magnetic insoles. I thought I will give them a try. Good price and what so I have to lose? I have big problems with my feet and these really do work! I can actually walk correctly with them. Thank you!
I’ve had foot surgery on my foot. It has been aching ever since. I bought these, the Ach has gone away since wearing them.
Unbelievable! Totally eliminated my knee pain day 1!
These things actually work. I'm on my feet all day and my lower back, foot, and knee pain went away. I can actually feel my feet better so its helping regulate as well
These help after I walk around a little while, at first I noticed the little lumps but soon get use to them.
i have them in my work shoes,walking the road for a day will not feel the pain of the foot.
I use for several days, my pain was gone....it really works! I was very surprised at how well it is made. Nice to get something simple and well made for the money I paid.
I know we should wear them for only 10 mins but I wear them all day and my feet love it. They feel so comfy that I don’t take them off.... only to sleep.
They really work as advertised! I can now walk without getting back pain.They do relieve pain in my feet.
There are lots of spot on the shoe insoles, absolutely can make my foot breath. Will use this in my everyday life, the magnetic is good to health, and it can also massage my feet.
I use these inserts along with my custom orthotics, and they seem to reduce pain and fatigue even more than I thought they would. Almost unnoticeable when you're wearing them, too!
I have fasciitis and looking forward to getting pain relieve. I started wearing and they seem to really help.
I have severe neuropathy to my left foot and multiple back issues with constant pain and difficulty walking. I tried a pair of these in my tennis shoes. The first couple of days they felt funny, even irritated my left foot, but with continued use things improved. I've noticed a remarkable improvement in my balance and less pain to my back. When I changed shoes and didn't use the insoles, that's when I realized just how effective they were. Ordered another pair for my boots, now that winter is here. You have to break them in gradually. So don't give up because they "hurt" your feet at first.
For 20 years I've suffered with Planters Warts and heel spurts. I had resorted to using a small Dremel tool to grind down affected areas. My little toe on left foot was hurting terribly. I was talking about having it removed. Needless to say, I WAS in pain. I've waited three weeks to say anything, but now is time. The end of my first day of wearing these in my shoes, I went him?! Not Bad. Now, I can honestly say I'll never be without them. My pain and discomfort is 95% gone. I still am on my feet at least 8 hours a day. I'm 70 years young and am able to do anything. This product gave me Freedom!! I really don't review many products, but these magnetic foot massager insouls are well worth it.
I have tried all the over counter orthotics and even had $400.00 custom insoles from my podiatrist. A huge disappointment!!! I happened upon these magnetic insoles at an overpriced, yuppie, health food store. They work great for daily wear as well as running. Expensive running shoes sat in my closet because of plantar fasciitis pain until I found these. Note* I have to remove the factory insoles from my shoes before using these. Fits well and if too long, simply trim the toes of the insoles as needed. Great Price!!! I just ordered 3 more to insert in boots and dress shoes
I don't know why some people are saying these are uncomfortable... maybe if you have ultra-sensitive feet, I guess, but for the majority of people I can't see it being a problem. I tried them barefoot after reading other reviews just to see (as I'd been wearing them in sneakers with socks on), and even then they were comfortable. For me, there's no "getting used to them" period - I was comfy and satisfied with them in the first 30 seconds.
Very comfortable and adaptive