SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
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wonderful and thanks to the store for the extra filters especially at present times
Very good! Product complies with the description and received quickly! Excellent store!
It took awhile for the mail to arrive oversea during the COVID-19 pandemic, but the dust mask and replacement filters came in good condition. It's just exactly as advertised and as pictured. It's so much better than the cloth masks, easy to breathe and not fogging up my glasses. It's also securely fit with velcro straps. Very good for the money.
Amazing quality, bought a second
Really nice and practical. It fits a small face too and you have plenty of space to breath in !
Great Mask, great protection
Filter easy to install and change. The mask does not move and is comfortable.
great condition..u can breathe in it..very comfy came on time.
It's as described, a little large but can be adjusted. I look like a ninja but it's ideal for my allergy, mountain sports and the situation we're living in.
Product same as described, all filters arrived, good quality, recommended
Very good quality
These masks are excellent, we breathe without difficulty.
Great product, amazing professional packaging as well. Thanks
It came to me before the time I put in. I'm very happy with the store. The product as the description
Fast shipping, product according to the description, very good value for money
Very nice masks, good quality
Well received mask! Produces good qualities. Thank you.
Very good product. Solidity OK. Thank you reasonable delivery given the containment.
Exactly as described with ties on the ears and neck. Simple filter to change
It's okay, it's a little tough and a little pressure on the top of the ears. But I think it's individual.
Perfect mask, I took 5 filters with to alternate 1 filter per day. Thank you to the store and courage to all
Good mask, we breathe better than in homemade paper masks or fabrics, especially when wearing glasses, satisfied by this mask.
Really I recommend it impeccable despite the current situation arrived in good condition and fast enough thank you for everything store thanks very good quality
Beautiful quality, comfortable to test to confirm...
Funny mask, came as promised, packed like Victoria Secret underwear)))
Product well received, satisfied with the product
Parcel Arrived very fast, the product is very comfortable very nice come complete with everything very recommend the store professional reliable masks are packed in a single package each one so very practical also from point of View hygienic. Bravo
Quality of item was great. Packaging was good.
Mask has a nice fit. Has ear loops and rear fastener.
Perfect
Excellent
Quick delivery. Good product, fits snugly, extra filters included.
Super well packed and good service. color like as images. store recommend.
Item received . item not damage. nice and elegant! love it!