Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received it in a reasonable amount of time. Will insert picture and more comments once I set it up.
Very good, could have been better packed but everything was great.
The package arrived whole. I am satisfied with the product, I liked the machine. I ordered a power supply with a different plug by mistake, but someone figured it out and sent it with a European plug, for which many thanks. Thank you seller! I recommend to everyone.
the order came quickly, I ordered the child, everyone is happy
Really fast I ordered the 07/09 received the 10/09 I have not tested it yet but it is extremely as in the photo.
It works. The daughter is happy. Thanks for the package.
as pictured and it’s working.
Very happy fast delivery! Very good packaging! Not tried yet because it's a gift but serious store I recommend
A wonderful sewing machine. Works well, its price justifies, not difficult to use. Thank you
Good product. It works. Instruction on how to tread the machine is very confusing. As someone who have zero knowledge on how sewing machine works, it is very hard to understand. I would recommend that the store do a video on how to set up the machine, with proper English explanation. Otherwise the machine works.
Very beautiful
Came with bobbin pre threaded which was nice cuz idk how tf they did it. Honestly I got confused threading my machine past the tension screw because the instructions are confusing but hey- it works. I’ll figure it out.
This is a great little machine thank you
It as described and works very well
Good thing and fast delivery
I just use the product and it work great just smaller than I thought .. shipping was super fast. Plus store was friendly and helpful too
so cute . havent tried it yet
Easy to use, very much hope that will last a long time.
Great.
I received the package quickly. He was very well packaged. I had a little trouble using it but the store contacted me and sent me tutorials videos. And everything works properly. I recommend!