Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product exceeded my expectations. Already tested in patients.
The product is such that the one you see in the images took about 2 weeks to arrive. Works excellent compatible with Motorola one macro
I am really very happy, I was able to be the ENT doctor's place to finally see detail in the ear! It's nice to discover, even for teeth, nose, navel ... wow I recommend +++ zoom with and or without light, there is type-C, Android and PC support it's great it works very well with mobile phone!
Received fast. Well protected item in a cardboard box that was in a bubble wrap. Complies with the description.
Very good image quality more than I expected
Excellent and high-quality otoscope. The camera has a backlight, good resolution and fps. Thanks to a universal adapter, you can connect to a PC or smartphone tablet if they support OTG function.
Excellent Product 10/10 Very good material He arrived fast I add my expectations He looks great.
Wow. Highly recommended seller.
Very good quality. The image is clear if you can find the proper focus distance. Very satisfied with the order. The parcel was intact and delivered very quickly.
The goods are good. I came quickly. Tried it. Everything works. Downloading a specific program. And everything is OK.
Everything came on time. The seller definitely recommend, packed perfectly, thank you
You get HD quality in macro images. Really great.
Working perfectly, High quality and fast delivery thanks store
It's amazing! You can see everything inside your ears in a very accurate way. I bought it for my ears but now I also use the tiny camera as a microscope for when I work with electronic components.
I received my product 15 days after the order, well packed, in good conditions, works fine with the AN98 application, i am impressed with the quality of the images, good store and recommend store.
Excellent product, like the description, I was surprised with the precision of the mini camera, as it all looks, inside the ear. I am very satisfied with the product, 100% recommended.
Great item! I am very happy about this one. It looks very professional, it works perfectly, the quality is remarkable, the precision of the video is amazing, the camera is just perfect and the lights are gorgeous. The manual is also in English and it is extremely easy to use. This is really worthy.
It's good, I recommend
It works so well. I’m very satisfied. It’s working perfect. Thanks to the seller. The product came without damaging.
Looks great, happy with the purchase, fast shipping