Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality.
Easy to clean, but also very important, this cuts very well, and is very strong, will not bend. You can spatchcock quails in no time with that, and I am confident chickens and rabbits would not be a problem either. If you ever used or watch someone use some poultry shears that are not good, they have to cut again... it's a mess. I have zero regrets for spending a bit more on this one.
Just bought these because I wanted to spatchcock a fresh chicken and a fresh turkey. These shears worked perfectly. The design is excellent and they come apart easily for cleaning. If anything, they come apart a little too easily, as they did come apart when I was struggling a bit with the turkey. But, it was my first time using them, so I may just need more practice. Oxo for the win, this time and every time!
We've been through several kitchen scissors, and these are by far the best. They come apart so easily, you just turn and pop them apart to wash. No small parts, just two. I recommend washing and drying immediately after use to keep them nice. Great for those with neuropathy or arthritis, easy to hold. Other scissors get rusty, don't come apart to wash (eew), and start to get so stiff it's hard to cut. These are the best I've used!
I own several kitchen shears, broke a couple. This one with a curved blade can cut thru the back of a chicken to make spatchcocked chicken with ease. Well made. Definitely deserves a place in my kitchen.
They come apart for cleaning, as all good shears do, very easily, and clean up well. They also have a nice, kind of authoritative weight to them: you know you're holding good quality. I have held shears heavier than these, and yes, they would last a lifetime. But I would take these over those any day. And these will probably still last nearly a lifetime!
These shears are sharp and easy to clean. They seem quite durable so they should last years. Easy to take apart.
I bought these to replace some poultry shears that I busted the last time I tried to spatchcock a turkey. These held up and did a fantastic job. They went through the thickest bones with ease. I only had to use both hands on one cut. They do come apart somewhat easily if you open them too wide trying to manoeuvre them, but it wasn't a major problem for me. Loved that they came apart to clean though. Highly recommend
Seemingly strong and sharp
I bought these to replace an older pair and am so happy I did. They work Great! It made cutting up 4 lbs. of chicken wings an easier task than ever before. My hand used little to no effort because of the ergonomic handle and they fit comfortably in my hand. Very important to me is that they can be taken apart to thoroughly clean them. It can make for a great gift for someone who loves to cook. I highly recommend this product.
Good and good product, very fast delivery! Recommend!
These are great! They don't slip up your hand when greasy, they are very sharp, and cut through the rib bones without too much of a squeeze. Several "bites" around a joint to get it started, and then cut right through. Then at the sink I love the way they easily come apart for cleaning with no question about getting all the germs off. Really happy with this purchase!
Love these shears! They are super sharp, cut through chicken bone really easily. We feed our dogs raw food, so separating chicken quarters, cutting up turkey necks, chicken backs, and whole chickens and turkeys is something we do cnstantly. Comfort grip, easy on the hands when cutting. These shears easily cut though most poultry bones, tendons and skin. They come apart very easily for cleaning, and the little clip keeps them closed for easy, safe storage. Super good buy for the money!