Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This tool is fantastic, my knives are nice and sharp, and all it takes is a few simple strokes. I can't understand how people say it ruins their knives, it's so simple to use.
For those who claim people who use this don't know how to use a sharpening stone, I also have a lansky puck that I use on my axe and machete. But those are different tools that require a different edge. I find this tool is perfectly fine for my kitchen knives.
Wish I'd bought this years ago.
I am a former chef, no stranger to sharpening knives. This sharpener is the best I’ve used yet, which is a lot. Sure beats slaving over a wet stone!
I have three of these but this one seems to really sharpen my knives.
I like the fact that this an all-in-one unit. You have the diamond, the steel and the ceramic rods all in the same piece. It is small, handy and best of all, IT WORKS! I am cognizant that a sharp blade makes cutting not only easier, more precise, but safer too. This keeps my knives sharp with only a few quick strokes, and that is well worth the cost.
Great price and great job for in between sharpenings from a professional
This sharpener really does a good job sharpening our kitchen knives. I have found that a good sharpener is very expensive. This one is in a medium price range, but does do a good job. We have had a few cheaper ones that did not sharpen.
These sharpened my old knives up great. They were to the point where cutting a tomato was impossible to do without smashing it. After using this sharpener they were good as new. Slicing tomatoes no problemo.
I had been needing a knife sharpener All our kitchen knives were long since dull, etc... I have to say, I didn't expect much from such an inexpensive sharpener, but my goodness, it works very well very quick and left every knife in our house dangerously sharp! About 20 knives in about 20 minutes. I am not kidding, super sharp super fast! I am very impressed and happy with this little well designed unit! Thank you!
This sharpener is great for ceramic knives and regular knives as well. My large ceramic knife got a large chip in the blade, thought I was going to have to live with it. This sharpener has cleaned it up using the course and fine wheels! I eat a lot of tomatoes and my sharpness test is if the knife can slice a tomato smoothly. All my knives can after being sharpened with this sharpener. I even gave one to my granddaughter for a wedding present. Now not only are my Granddaughters knives sharp but my grandson in law sharpens my daughter's as well.
I highly recommend buying this if you spend any time in the kitchen.
I almost threw my old knives away to get a new set. I decided to buy this to try it and I’m glad I did. This made my knives are very sharp now. Very easy to use.
Fast, safe, and very easy to use. My knives are like new again!
Performed as listed. Thanks
Best knife sharpener I’ve ever used the three step sharpening really makes a difference
Easy to use and knife will get very sharp.
It is of excellent quality, I thought my knives were very sharp until I tried this knife sharpener. I could notice the difference right away when cutting some vegetables and meat, I didn't have to make any kind of effort, it slides and cuts that it's a pleasure to cook.
I've even used it on my cleaver, it put such a nice edge on it that it went through some rib bones like they weren't even there.
It was easy to use. Did a good job sharpening my knives and I loved that it was so inexpensive!
I have bought about five or six now. Mine worked so well I bought the others for gifts. It sharpens ceramic quite so good I can slice a tomato so thin you can read through it.
This is the best we got. They are convenient and easy to use.
We are very happy with the product. Thank you for your service !
I have several ceramic knives and it took a while to get the wife not to use them as she had the steel knives, like cutting bones. I bought another sharpener but it would not sharpen any knives that had a full handle down to the blade so you missed about 4 inches of the blade. This one allowes you to get within about 1 inch of the handle. If you take it slow as not to over heat the wheel and blade the course wheel will take out a chip about 3mm deep. the fine side will get it sharp enough to shave with but it is not polished smooth. It will still have tiny grooves in the ceramic from the diamond chips. So it will not be as sharp as a new blade. But it will be very sharp.
I ordered this to sharpen my parents' dangerously dull kitchen knives. It worked great. I've used it on my knives and brought them back to like new condition. This works better keeping an edge than creating one, but it will restore a dull knife if you're patient. The cylinder lasts for many, many sharpenings and comes in and out without too much difficulty. This is definitely a nice tool to have for my kitchen and I'm glad I bought it.