Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I almost threw my old knives away to get a new set. I decided to buy this to try it and I’m glad I did. This made my knives are very sharp now. Very easy to use.
This tool is fantastic, my knives are nice and sharp, and all it takes is a few simple strokes. I can't understand how people say it ruins their knives, it's so simple to use.
I ordered this to sharpen my parents' dangerously dull kitchen knives. It worked great. I've used it on my knives and brought them back to like new condition. This works better keeping an edge than creating one, but it will restore a dull knife if you're patient. The cylinder lasts for many, many sharpenings and comes in and out without too much difficulty. This is definitely a nice tool to have for my kitchen and I'm glad I bought it.
I have a Farberware ceramic kitchen knife that with use had several nicks in the blade. This sharpener took the nicks out and resharpened the blade in 6 minutes the knife was as good as the day it was bought. Hint: when using a ceramic blade the best way to avoid kicks is with only back and forth cutting strokes, a up and down cutting stroke will cause impacts on the cutting board that does cause the nicks in the blade
Fast, safe, and very easy to use. My knives are like new again!
Performed as listed. Thanks
It is of excellent quality, I thought my knives were very sharp until I tried this knife sharpener. I could notice the difference right away when cutting some vegetables and meat, I didn't have to make any kind of effort, it slides and cuts that it's a pleasure to cook.
I like the fact that this an all-in-one unit. You have the diamond, the steel and the ceramic rods all in the same piece. It is small, handy and best of all, IT WORKS! I am cognizant that a sharp blade makes cutting not only easier, more precise, but safer too. This keeps my knives sharp with only a few quick strokes, and that is well worth the cost.
Great price and great job for in between sharpenings from a professional
I've even used it on my cleaver, it put such a nice edge on it that it went through some rib bones like they weren't even there.
I highly recommend buying this if you spend any time in the kitchen.
I chose this ceramic knife sharpener due to the features it has. It runs on house power and not batteries, and the diamond grinding wheels are enclosed in a cartridge which is replaceable if ever needed. One of my ceramic knives had some nicks in it. A few strokes through the coarse wheel removed them, then a couple strokes through the fine finishing wheel took it back to original factory sharpness. I plan to use this exclusively with my ceramic knives as i have another sharpener for my steel knives. I am very impressed with this tool.
For those who claim people who use this don't know how to use a sharpening stone, I also have a lansky puck that I use on my axe and machete. But those are different tools that require a different edge. I find this tool is perfectly fine for my kitchen knives.
I purchased this sharpener for a set of ceramic knives I had bought from Amazon. One of them had developed a chip in the blade and I chose this one based on user reviews. I wasn't disappointed. It took several passes through the coarse and then fine sharpeners, but my blade came out nice and even again. This sharpener did the job nicely, is small, light, easy to store, is very quiet and is much, much less expensive than pricier sharpeners that are on the market today. The sharpening part can be easily removed for replacement.
This is the best we got. They are convenient and easy to use.
Wish I'd bought this years ago.
Best knife sharpener I’ve ever used the three step sharpening really makes a difference
I bought this to sharpen my ceramic knife and it did the job well. It is hard to sharpen ceramic knives in general but this made it a lot easier. I also use it on my steel knives and get the same great results. I have tried and failed with other sharpeners but this one is pretty much dummy proof. The guides line the knife up correctly and when you are done you have a much sharper and safer knife to use.
We are very happy with the product. Thank you for your service !
This sharpener really does a good job sharpening our kitchen knives. I have found that a good sharpener is very expensive. This one is in a medium price range, but does do a good job. We have had a few cheaper ones that did not sharpen.
These sharpened my old knives up great. They were to the point where cutting a tomato was impossible to do without smashing it. After using this sharpener they were good as new. Slicing tomatoes no problemo.
I have bought about five or six now. Mine worked so well I bought the others for gifts. It sharpens ceramic quite so good I can slice a tomato so thin you can read through it.
I had been needing a knife sharpener All our kitchen knives were long since dull, etc... I have to say, I didn't expect much from such an inexpensive sharpener, but my goodness, it works very well very quick and left every knife in our house dangerously sharp! About 20 knives in about 20 minutes. I am not kidding, super sharp super fast! I am very impressed and happy with this little well designed unit! Thank you!
I am a former chef, no stranger to sharpening knives. This sharpener is the best I’ve used yet, which is a lot. Sure beats slaving over a wet stone!
It was easy to use. Did a good job sharpening my knives and I loved that it was so inexpensive!