Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything, the nozzle on the crane came up. Thanks, I'm happy with the purchase
Hello. So far, everything is fine. Thank you to the store for fast shipment, delivery and not bad quality of the goods.
Very fast shipping! The principle of operation is very simple, it is necessary to adapt, because the water flies in all directions)))) purchase satisfied
Super
Irrigator is very good quality! working perfectly! Water pressure can be adjusted. Thanks!
It came very quickly, did not expect, thank you very much, the product quality all works as in the description. Thank you very much!
Great! Thank you.
Product arrived, already tested. Super recommend
The product corresponds to the description. It looks great.
Very good irrigation and convenient, the pressure is good. washes everything.
Good irrigator. I am satisfied
Description is the same as in the pictures I will complement the review after installation
Chic thing) very like. Delivery is very fast!!! Thanks store
We got it, installed it, we will use it!
The order came very quickly. Works very well
I liked the goods, everything works. A convenient organizer is included.
Great thing. The pressure is steep, the nozzle on the crane came up.
great thing. you adjust the pressure with a tap, only you need to set the water temperature in advance)) use a nozzle on a regular tap, put on with one hand
the goods arrived pretty quickly, the seller is very sociable. for delivery 5 points out of 5, I'll go check it in work.
I liked the irrigator
The package arrived very quickly, the condition is good without damage, the irrigator works perfectly, the installation is simple, it is a pleasure to use, it brushes the teeth to the roots. I hope it will last a long time. Many thanks to the seller for the work, I recommend you will not regret it.
Very fast delivery. Everything was hermetically packed. I advise this store.
cool thing! the first time I thought I would stop using it from tickling ... but damn it, I'm used to it ... really, like a drug addict, I got hooked on it and after a meal I use it every time ... pressure is a separate topic ... respect!
All comfortable and quality
Used two times. The jet is powerful.