Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality! It fulfills the necessary functions
Favorite multi tool to have on the job.
I would recommend this multitool to any friend.
Well made, has what you need and not stuffed with stuff you will never use. Just slip it on your belt, and I have found I use it far more than I thought I would. And its far better than cheap off brand name multitools I've had in the past. Buy it, you'll like it! Its saved me from having to dig out my tool set several times.
Great feel in hand lots of tools Good product
Quality is better than expected, I recommend
Just does what it's supposed to do. Great littel tool.
I love the tool but the case is not worth a nickel. You would think that they would charge more and deliver a decent case with the purchase. I got mine just before Christmas and have lost it already due to a case that is not worth a nickel. I am going to get another one and have a custom case made.
Bought it for the tool locking feature. Works well so far. Used gerbers through my military career, and they've always performed well.
Great tool. Good price. The belt pouch fell apart within days.
Excellent goods and very quickly arrived. Recommend!!!
This is an amazing multi-tool for the price. I work for a non-profit disaster relief organization and carry a multi-tool on my belt every single day. I carried this one for over a year and I loved it. I love the spring loaded pliers and the tools lock in place.
This product is as described. It has all the regulator tools expected in a multi tool. All of the tools can be opened without opening the tool itself and lock into place. The locking system has two slide locks, that have to be pushed down at once to release the lock to subsequently close the tools. The knife came razor sharp out of the box which is very surprising for a multi tool but I don't know why I expected any less from Gerber. The pliers are spring loaded which is a nice touch. This tool feels solid, noting feels lose when the tools are open, and the material appears top notch.
Very useful tool, well built
I grabbed this to have on hand for little things around the house, looking for something that was sturdy and comfortable to use but not super expensive. It has a useful assortment of tools and the design is fairly ergonomic so they are easy to use. It's also reasonably sturdy and well built, I wouldn't trust it for heavy-duty applications but it's very useful in a pinch. The pliers in particular feel a bit weak so definitely grab your real pliers if you expect to need them, but as long as you're aware of the limitations and don't just go yanking on things these are fine. The tool looks and feels great as well, the semi-hollow frame is a great feature of the Gerber series (the Paraframe is my go-to utility knife) and cuts down the weight a bit. I ended up buying another as a gift for my dad who was really impressed by it. Easily the best tool I've seen at this price point.
I bought mine at walmart, but the suspension pliers are great, blades are sharp, lock feature works great, the scissors are great despite what someone else said, they are nice and work and are sturdy.. I buy these as gifts for people. This model in particular because the suspension pliers are amazing
I throw this under the seat on my motorcycle as a tool when needed. I have plenty of Gerbers laying around, but didn't want to repurpose any of those. Great tool and holds up well to the abuse of riding around in a tiny compartment.
These are so versatile and very useful. I have 3. One for my kitchen, one for my car, and one for camping. Great little tool.
I have had mine for years and bought one with confidence as a gift for my sister. This is a solid multi tool, I've used it for everything from carving ceiling tiles to changing out ballasts. The pliers are great, they have an excellent grip and despite heavy use, they're still properly aligned. The blades retain their edge well, and the wide heads of the screwdrivers give good grip and make it easy to turn. I don't know that I will ever have to, but I would happily buy another of these.
It is a serviceable and durable thing to have and I can’t imagine not having a multi tool around because from every day use to survival situations this is a must have.
Since it's a multitool, it helps with other odds and ends work, fishing and foraging. My family likes their gear and this one has been a favorite.
Excellent quality, small, comfortable, it is always used.
Quality is great and should last many years of regular usage
I recommend this tool to any one and everyone. And if you find that you use it everyday and wear it everyday, then maybe it would be time to upgrade. But for everyone else, this will be more than you'll ever need
just as good as the one I lost - stainless and sharp , good cutters as well , would buy it again