Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are so versatile and very useful. I have 3. One for my kitchen, one for my car, and one for camping. Great little tool.
I have had mine for years and bought one with confidence as a gift for my sister. This is a solid multi tool, I've used it for everything from carving ceiling tiles to changing out ballasts. The pliers are great, they have an excellent grip and despite heavy use, they're still properly aligned. The blades retain their edge well, and the wide heads of the screwdrivers give good grip and make it easy to turn. I don't know that I will ever have to, but I would happily buy another of these.
It is a serviceable and durable thing to have and I can’t imagine not having a multi tool around because from every day use to survival situations this is a must have.
Since it's a multitool, it helps with other odds and ends work, fishing and foraging. My family likes their gear and this one has been a favorite.
Excellent quality, small, comfortable, it is always used.
Quality is great and should last many years of regular usage
I recommend this tool to any one and everyone. And if you find that you use it everyday and wear it everyday, then maybe it would be time to upgrade. But for everyone else, this will be more than you'll ever need
just as good as the one I lost - stainless and sharp , good cutters as well , would buy it again
I work as a zookeeper so multi-tools are a staple for us on the job. My previous one had broken and after doing lots of research, I decided to purchase this particular tool. I was skeptical of it's quality based on the low price, but the reviews were so good I thought I'd give it a try. After one month, this multi-tool is awesome! Solid construction and all the knives are very sharp. I'm still getting used to the locking mechanism but boy does it make a difference when previously I had to fight with my old tool to not cut myself or take extra time fidgeting to get something screwed in. I'm not sure if the pouch will hold up for terribly long as I have some fraying of fabric happening, but I also scrape it a lot on cement walls at work so I can understand. Many zookeepers invest in Leatherman's which are amazing tools, but I can't bring myself to spend that much on a multi-tool and this has been an incredible tool so far so I would highly recommend!
This multi-tool is amazing. The pliers work as well as any purely dedicated set of needle nose that I have every used. Other tools are thoughtfully placed. I love the locking mechanism that keeps the blades in place as I use them keeping them from accidently closing on hands when using. Would not change a single thing about this.
I've had numerous other multitools, this is by far the best of all of them. The knife stays sharp and is the right size. The scissors cut and keep cutting. It's corrosion resistant - and the one the lives in my fishing vest has stayed operable for years. And it's got the right list of features. Much better than the newer Gerber Suspension.
I bought this to keep in my vehicle because I do not carry any tools around with me. This is perfect. It is small, looks very cool, and easy to use. I have had multitools in the past that are difficult to open and get to the various components but this is simple and accessible. When my husband saw it he was jealous :)
I have bought several more of this same model in the past couple years to give as gifts to family, and haven't heard a single bad thing from them. I can't speak to other, similar models provided by Gerber, but this one they did right, in a really impressive way.
Fast shipping. Thank you store!