Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful keyboard. I type a review on my phone already using this keyboard. Fast delivery. Buttons are soft and comfortable.
The keyboard is cool, connected to the phone without problems
Compact, simple connection, works with iPad Pro 12.9 3Gen 14 ios. The TouchPad works, convenient.
Packing whole. With Android connected normally-as according to the instructions. I am writing this review on this keyboard. Touch's working. Recommend!!!
Everything is super, the case is already sewn to her. Connected to Samsung S9, everything is fine. Came quickly, brought home by courier. Recommend
Delivery very fast. The quality fully corresponds to the description. Seller recommend.
Quality is good. To the Mi Box s without problems connected.
The keyboard came earlier than the time of receipt was set. And it pleases. On the keyboard. Quietly creaks at the location of the hinges. There's some small stuff. In general, it looks compact and stylish. Length 15.5 cm, width 10 cm-in folded condition. Connects quickly and without problems. I'm happy with the purchase.
The keyboard turned out to be even more compact than I imagined. The case is plastic, the surface around the keys is metal. The "wings" are magnetized and do not open spontaneously. "Truncated" keys do not interfere with typing. Layout switching is configured on the device to which the keyboard is connected. The touchpad works precisely, the indication does not bother. This text was typed on the phone using this keyboard.
Great keyboard, got it in 20 days. It was tracked without problems. The compact one connected to a bluetooth 4.2 tablet without question, laptop, phone. Magnetic sticks when folded. The touch works fine, the response is no lag. I am satisfied, I recommend the seller, the package arrived without visible damage. Maybe I'll add a review later as it is used.
Comfortable keyboard, compact, flaps with magnets, so they don't open themselves. Satisfied with the quality and recommend
The keyboard works very well and there are no defects
Everything works fine. Everything is fine. Delivered quickly.
Delivery half a month. The keyboard is cool, it seems to be true aluminum, but very thin. Convenient to take with you, compact, lightweight. Recommend
Delivery fast. Brought home. Everything is as in the description. The quality is good.
Excellent keyboard with touch, delivery instant. Thank you.
I'm a system administrator and I periodically have to work with my smartphone. This keyboard is just gorgeous! Everything works fine, the keys do not fill, very compact and stylish. In general, I am extremely pleased with my purchase.
Delivered quickly. The keyboard came in a package, all intact. I am satisfied
Delivery is very fast. The box did not crumple, the plastic does not smell, the train is rubberized, the keyboard does not slip thanks to rubber pads on the outside, magnets that keep it folded, quite strong. The TouchPad of high quality, gestures quite recognize (described in the instructions), the move of the keys is large, you need to squeeze, to accurately recognize the press (with the change of languages through the Gboard did not understand, downloaded third-party). Connected to the phone, all additional. Functions through the FN + shift combination (in the instructions this combination for Windows). I recommend
The goods were delivered on time, the appearance matches the description, no visible damage. Feels like the hinges are weak and break quickly, but the feeling can be deceiving. I will update the review after 1 month of use, but for now there is nothing to complain about.