Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent. It's all right. I thought that the size is slightly larger, but it's even better. The equipment is good. It also looks very good.
Quality flashlight. I am satisfied and recommend
shines perfectly, far away. the son is happy.
This is one of the best safety extendable, rechargeable flashlights I have ever owned. I had a trucking company and each truck had one. It saved our drivers and myself as a 60-kilo woman driver on more than 1 occasion. I always had mine extended because of my short body and arms. If someone was bothering you and wouldn't stop, 1 hit from this SPIKEY flashlight was something they would not forget in a hurry. Do not be cheap, get the deluxe model that also recharges in the car or truck, that way you never get caught short. It has a high beam, a direct bean and a flashing SOS beam. I would never be without it. I do dog sitting and it is always on our early and late walks when it's still dark out. It came well packaged and super fast. I recommend it with a thousand ******** stars...5 is never enough.
Super quality
Generally normal. In the car to be at hand, and to visit, or if anyone has to "shine". Delivery fast. Seller recommend.
Cool Stick, great flashlight. The battery is fully charged. Thank you very much.
The product corresponds to the description. Delivery fast. The flashlight works in 3 modes. Modes switch in series. To switch modes, you need to turn on and turn off the lantern. The first mode is bright light, the second mode is normal light, the third mode is bright flashing. To lengthen the lantern you need to turn the upper part counterclockwise and push. To fix in this position, you need to rotate the upper part clockwise. Looks durable
Excellent
Good piece
Meets 100% to expectations, a good purchase and also delivered quickly! Seller is definitely recommend.
The lantern is packed very well: the box is in the pimple, the lantern is also in the pimple (in the box). The lantern itself is high quality, everything is great for your money! I recommend the seller and the goods!
Awesome product
The flashlight is aluminum, unfolds and turns into a threatening kind of baton. Delivery is fast. Everything is OK. It shines brightly
Corresponds to the description. Fast shipping.
Excellent lantern, shines well
Husband is satisfied, the metal is solid and the light is good, also came with car charger and socket one. Delivery fast and also good packaging.
Good thing and fast delivery. I recommend
The product looks great. Recommend
Very satisfied with both the goods and service of the store. Honest and responsible store. Quality goods.