SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Satisfied and glad I got the order was very fast I recommend the seller
Excellent quality microphone! Attentive seller and very fast shipping. Very recommended!
The microphone is very good. Works well. I took it for connection to the computer. Thank you. Recommend.
Product well packaged: The package contains everything described from that microphone, that is, the tripod, the microphone itself and a small regulator on it. I haven't opened it yet but it looks amazing.
The microphone is good. It came fast. Take it, you will not regret it
Loved got everything right am very happy with product can buy without fear
The product is just like the picture, it is big and you hold it very well with its three legs, it captures the sound at medium distance very well, they hear me clearly. I recommend it for virtual classes
Excellent seller arrived in perfect condition. I recommend
First of all the shipping time is really fast, for just a week it was delivered. My order came in a very good condition, it was well packed and the same as described. Very satisfied
Very practical and efficient. Enjoyed.
It's exactly what the seller posted and what i expected. Very good.
The product has arrived and works excellent, plus the support is quite firm, I thought it would be flimsy, but the truth is very good. I recommend the product and seller
Perfect. Clear voice. I recommend it.
Excellent seller fast delivery and packing well protected!
The item was sent timely, arrived well packed and in perfect condition. It is very well presented and although I have not tested it its appearance is of good quality. I'm satisfied.
Microphone fantastic. Can use without fear. Has a long handle, easy to handle, the microphone rotates around its own base, well as makes moves vertically. Excellent product, despite plastic, is tough.
The product arrived on time, this microphone has high quality, the range and long. Comes with cable has 2 meters, a excellent product! Perfect to make live, make voice recording, even to sing! The seller is excellent!
Surprised!!! Working very well!! Super recommend
The Soonhua condenser microphone arrived safely at my home in the southern USA. It was well packaged and arrived undamaged. The microphone is compact, has decent quality (considering the price point) and does not take up much desk space. It is easily set up and comes with a 3.5 mm Y splitter/converter cable to use with a PC or phone. I recommend. Thank you
Works fine, beautiful design. I did not immediately understand how to work with him on Mac OS, it turned out, what you need in the adapter is also necessary to connect the headphones, otherwise does not see his computer. I put 5 stars
Excellent quality. Excellent price. Good sound. Good stuff. The product arrived fast. No inconvenience. I recommend seller.
A very good microphone, immediately did not understand how to turn it on. Good quality microphone itself
Fast delivery and the product exceeded expectations. Recommend for recordings, lives and etc. So far only was used in computer, clear sound.
Very good microphone quality and sound quality
I very happy with the product store best quality recommend every product incredible work perfect and very quality
Excellent Product recommend the seller
It's exactly the same as what's shown. I'm gonna try it today.
The microphone works properly. It's perfect. The quality is according to the value, can improve quality using a USB sound card
The sound quality is very good. Seller recommend!
Loved my microphones, wonderful quality, loved
Tried it and it works perfectly good. Everything is clearly heard
Excellent microphone compared to its price, it is very light and meets the function of improving sound quality. Especially to use it directly with the cell phone. We loved it.
The shipping was really fast and is a good quality microphone
very good producer, arrived at the time determined by the seller. excellent product. super recommend.
Came very fast. Microphone is smaller than I expected but looks great. Adapter was included which was nice.
The audio quality is decent and shipping was fast
Arrived very fast, good quality Recommend. I am very satisfied.
Very good, exceeded my expectations. Seller recommend
The microphone is good in quality, the plastic is pleasant to the touch, like almost rubber plastic, I check the sound, but while everything suits