Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast, packed well, whole set, seller Thank you!
Packed soundly. It seemed that there would be a toy for children, but it performs its functions except for kitchen knives even put a dangerous razor to work condition. An excellent option for both household and experiments. Definitely recommend even for just playing.
Excellent. I'm happy with the purchase.
Delivery is super-fast! I recommend the store to everyone!
Very good thing. Recommend. Convenient, and easy to use. The stones are thin, but after the first use (sharpened with engine oil) no damage, like new ones. Delivery fast.
Five stars to the seller. very neatly packed everything, recommend
The quality is excellent! Assembly fast. It's good.
The goods are excellent! The sharpener itself is super-comfortable, compact and easy to operate
It came quickly, qualitatively packed. The quality of materials at altitude I recommend.
Great stuff. Recommend seller
The product corresponds to the description, delivery fast, store recommend.
It is worth sharpening expensive knives and using polishing tools will have better results. The packaged sharpener is well protected and in perfect condition It corresponds to the product picture description The product size is about the same as expected and has been tested and tested At work, he sharpened the knife very well, and then used more knives to test more effects The product quality is reasonable and the price is reasonable I fully recommend the seller
Cool thing, very satisfied, accurate perfectly. So definitely recommend!!!!!
Delivery is very fast. Metal is strong. Stones are good. Recommend
Looks good in appearance, the description and completeness correspond.
Very fast shipping, a couple of days, looks good, well packed
Packed very OK, came quickly. I recommend the seller.
fast arrival. very good product. I already sharpened a machete razor sharp. Totally recommend.
Fast. Excellent. Thank you!
Everything is in accordance with the description. Delivery is fast. Good Machine iron, did not suffer! There are no complaints about quality, and this is the most important!
The machine is comfortable, the stones are excellent. Recommend.
The stones are even, everything is perfect. The sharpening is very high quality. Recommend a store.
Description matches. It was packed in soft packaging, everything was packed in packages, everything came whole, in normal condition. The sharpener is cool. Everything suits. Recommend.
Excellent quality ! I bought another set of stones. Now the knives are sharpened into a razor. It was going on for a long time, but it's worth it! Don't think about it.