Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This has been a godsend in the heat waves. It's comfortable to wear, light weight, very quiet, and sends a lovely breeze your way. When it's really hot, I wear a cooling cloth on my neck, and this on top, which increases the evaporation rate. My favorite is the breeze, which takes a few second's break between blows, just like a breeze.
I love that it is rechargeable and doesn't need batteries. It last longer on lower settings.
Bought this for walking around Disney World in July. Works really well and doesn’t fall off when walking around. Not much helps in 100+ degrees, but this definitely improved the Orlando conditions a little bit. It’s not super loud so you can still hear people talking and hold a conversation. Would buy this again in a heartbeat
This is a total game changer. Lots of air and comfortable to wear. The battery life is pretty decent too.
Great little fan ! Serves it purpose.
All I can say is ..Don't Pass this up...price is Great..and it does what is advertised for a fan....Stays on..and I love ot cause it's hands free..I can work in my yard..mow grass and it is just wonderful...so happy I ordered this!!!...Don't expect an air conditioner...because it is what ever the temperature is indoors or out...but I walk mid day with the sun beaming down..and it kept me at a cool temperature...Absolutely Love it!!!!
I swear by this fan! I get hotflashes at any given time and this lightweight supercooler saves the day. The battery lasts all day. Once I wore it to a kids' field trip in the hot summer at an amusement park, and it cooled me for 8 hours nonstop!!!! It's truly a must have for menopausal women!!!
I tried four different styles of neck fans and this was by far the best. One fan was rigid with Vince on the back of the neck, but turns out the vents are right against your neck so of no benefit. I tried a foldable fan and it was uncomfortable and quite noisy. This fan is flexible so you can push the ends apart or closer together, making it easier to put on and take off in addition to redistributing the air flow. What I like best is that it is contoured, which makes it way more comfortable than fans that are not. It seems to have a stronger air flow than the others I tried. I wear it while working in the yard, playing golf, walking the dog, etc. I have almost never used it on anything but low, and the battery has never run out. It charges quickly (3 hour)s and I like that it has indicator lights to let you know when it is fully charged. Also, it is not noisy, but again I'm only using it on low. I am totally sold on this neck fan and glad that I purchased it.
This fan really helped during those times in which the humidity was too high it helped to keep me cool while either out visiting family or at a Drs.appointment
Hubby has a big neck is great 4 him and powerful
I got married in August in Tennessee so it was very hot and humid. We got these fans for all the members of the wedding party and they were truly lifesavers. We got white for the bridesmaids and black for the groomsmen. We took them off for photos and the actual ceremony but they were sleek enough to wear around in between photos. It was very hot outside and so nice for each person to have their own individual source of air to cool down for a few minutes. Everyone commented about how much they loved the fans and I really think it kept the whole vibe much calmer since people weren't totally overheating. The batteries lasted all day!
I work in a big box store where the temperature gets kind of warm. Tjis fan is a real lifesaver. It makes the warm temperatures bearable. It has 3 speeds but I have only used it on low. I also wear hearing aids and the fan sounds are not overwhelming on low. Battery has been lasting though a shift on one charge. I would highly recommend it.
This kept me cooler while gardening in the hot sunny south all summer. Also got one for my son that works at a golf course in the summer. I didn’t test the battery life, but my son said it stayed on for up to four hours. We give this two thumbs up.