Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I work in a big box store where the temperature gets kind of warm. Tjis fan is a real lifesaver. It makes the warm temperatures bearable. It has 3 speeds but I have only used it on low. I also wear hearing aids and the fan sounds are not overwhelming on low. Battery has been lasting though a shift on one charge. I would highly recommend it.
This kept me cooler while gardening in the hot sunny south all summer. Also got one for my son that works at a golf course in the summer. I didn’t test the battery life, but my son said it stayed on for up to four hours. We give this two thumbs up.
Bought this for my Mom who just cant handle the heat anymore and she loves it. Charged 6 times now and still working perfect. It really is good item. Little heavy but not bad. Uses it the most while cooking.
I bought this for work. It gets hot. I work in fast food. Bagging orders and making food. I needed something to help with the heat. I work 10 hours a day. Battery last that long just on the first setting. Changes with how high you set the fan. I leave it on the first setting most of the time. Would buy again if I need to.
I have purchased a couple of types of neck fans but THIS bladeless neck fan has Topped them All! The battery life on this fan is All Day Long and I work a steady 8-hour shift with a 30-min lunch in my car. Once it's easily charged over night, I wear this puppy All Day at work! I love it! I'm a little fluffy and I get over-heated easily, but keeping this fan around my neck on a Cool, Quiet medium speed gives me just the right amount of Chill for the day! Lightweight, because it doesn't irritate my neck but only keeps it Cool and Dry. Perfect for me! I ordered one for my husband and he Loves it! We both move around all day at our jobs and I have to say the THIS Neck Fan is a true Game Changer! Thank so Much!
If you get hot easily, these will save your life! I work at a nursing home and I'm constantly running around and get very hott. I just turn them on and it instantly could me.
This helps me a lot, I really like it.
Birthday gift for the husband. He regrets when he forgets it. Uses it for work. He is in a very hot workshop. Simple to use. He uses the low setting to last longer. It keeps his face and ears cooled. I have recommended it to friends also because if Mikey likes it, it must be good! ;-)
So convenient!! And the highest setting is actually pretty high!
Great store Very fast delivery Thank you very much
When you need that little breeze to remind you that the rest of your body is melting, this tan picks up the slack! I love having it with me in the banks of a lake during the summer.
When I was looking to buy this I hoped that someone would mention that this would fit a larger person. No one did so I took a chance and ordered one for a family member it is wonderful and adjusts easily for a bigger neck. I have ordered another one for a gift!
My co-worker loved it... She wears it around the pharmacy all day. And being a fan that is hands free, she can still perform her job in the pharmacy while she is feeling the breeze on her skin.