Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just excelllent! Shipment arrived really fast and flamethrower works perfectly. Thank You!
Very solid great design flames hot for my rig
I bought one because it looked easier to use. Lighting candles without a flame sounded strange, but it works GREAT! I ended up buying 3 more for gifts. Hoping they like them as much as I do!!
Great value, work well
There's not much to say about these. They work. The flame is not small...unless you're expecting a blowtorch? These are super cheap and they feel as such. The trigger is no less difficult to pull then any other similarly made lighter. Plenty of fluid in them...again, unless you're comparing it to a blowtorch?
This is now probably the coolest little gadget I own. It sounds like a very tiny taser haha. It’s super easy to use, you just charge it, and it doesn’t take very long to charge, then when it’s done just slide it up and hold down on the power button. That’s it. It’s also so much fun to use.
I had never heard or seen a device like this and bought it on a whim while looking for stocking stuffers. I had to check it out for myself and it produces *instant* flame on a candle wick. I'm looking forward to speeding up the lighting process on the next birthday cake!
This little jawn makes an arc that will light your candles, eliminating the need for a butane lighter.
Well packed and works perfectly!
Did I also mentioned that these things are inexpensive? They work. They're cheap. It's not that complicated. It's really not serious enough to leave a negative review. They work.
where has this been all my life!!!??? I burn candles constantly. I would go through so many lighters. This thing is amazing!! It’s easy to use and the fact that it is rechargeable is fabulous! I would definitely recommend this to anyone!!!
Very well made!! Melted an aluminum can with it lol you have to buy you some butane
good,good, very good
I stand at 6'4, and this item is bigger than my hand and also the most powerful butane torch that I have ever purchased; and of course I'm very happy with this product...lol...
Waited for a while but it finally arrived. The lighter is moderately large and looks futuristic. The flame is adjustable and has a safety lock so it won't light accidentally. Had to buy the fuel and it was easy to fill.
The product is great. Works perfectly. The store Thank you.
Love this torch super comfy, stylish and powerful enough to start a camping fire very easy to carry even in my daily routine driving 10 stars
I love this little candle lighter. Gone are the days when I’ve had to flip my candle upside in hopes of getting it to light without burning my fingers. I use this lil thing so often and I’ve only charged it once since I’ve purchased it! It’s easy to use, the battery life is long, the grip is comfortable, it tells you how much battery life you have left, and my fav part is that it turns off if you press the button for too long! Highly recommend for all you candle lovers out there!
This things awesome if your a pyro and just like fire. It’s like holding a minute jet and works great.
I was super excited to get this, I heat primarily with wood and go through matches or lighters like crazy. So I was very happy to know it doesn't disappoint. The trick is not to hold it in one place when the fire starts, slowly move it side to side and the boom - fire! I love the safety feature, so it can go right in your pocket after use or right on the shelf and is super safe. Christmas gifts for anyone who has a wood stove or fireplace.... heck yes!!
Very good recommend, and super helpful
Better than expected!!!!
It's sturdy and heavy like a weapon. Get a ton of compliments. Have it to my husband it's too masculine for me. He loves it. Had it for a few months now and no problems. I wish it had a window for the fuel level.
Good quality.
Love the feel and the power of this little bad boy. Worked like a charm