Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I cut them to size using an exacto knife and placing the mat on cardboard. The first one I just trimmed little by little until it fit in, then the rest I traced using the first one. Took about 20 minutes all in all.
I purchase this product often, it’s very reliable, it keeps my stove clean, and protects it from spills, boil overs etc. I try to never run out. They last a while when used. And they make my stove look so good. I highly recommend this product!!
These are easy to install and clean. I used to cut aluminum foil to cover the stove area under the burners. Replacing these once a week or more is tedious. These are easy to trim to fit around the burners. Definitely worth getting
Stove burner covers were used to protect my burner areas from messes. The covers were easy to install and covered the intire burner area witout a problem. The material is easy to cut and clean. Great value for the price.
I am selling my house and needed something simple, but cleaner than the grungy old burner covers I've had for years. These look sleek and wipe up so much more easily when I inevitably let something boil over.
They take some time to fit right, with cutting yo shape. But once on they are awesome, easy to clean and I mean easy when foods burning it from teens who don't know how to cook! Wipes right off and looks new again
I frequently use cast iron on my stove, which throws oil e v e r y w h e r e, so this is a perfect solution. They were easy to install, just traced the area they'd be in and cut it out. I recommend using a light colored pencil to trace! I've been using them for a couple of weeks now. Quite happy.
Love this product. I did order wrong size but that is my fault. So much easier to clean than the stovetop. Recommend.
Love purchasing these to make stove cleaning easier. Very easy to customize to your stove. When needed, material is very easy to clean and dries quickly.
These covers save a lot for work. Because when they get dirty they clean up easier than your stove. They are virtually unnoticed. Thanks
Looks great! Super helpful to keep things clean.
It makes the oven much more cleaner. I have to cut the hole a little bigger to fit the size of the flame. It’s very easy to clean.
I bought for my stove burner. It is easy to cut, you can adjust the size for your stove. Because it is reusable, I can wash it after every cooking, keep my kitchen nice and clean.
I ordered these stove covers for my white stove, I hate cleaning the stove everytime I cook, and as I said my stove color is white so it gets greasy fast. After I measured the covers and cut them to fit the round shape of my stove burners, I simply remove the covers and wash them when they get greasy without needing to clean the whole stove! So simple and useful, would buy it again for sure!
This product has been a huge help with keeping the cooktop splatter free and clean. Easy to fit over the burners and easy to either clean off with a damp sponge or periodically to remove and wash off with dish detergent, dry and replace. My constantly splattered black cooktop was driving me insane with the amount of time invested into keeping it clean. These protective covers don't show grease spots as much and are a breeze to clean. Great find and great value for money!! I've used them a few weeks now and they are still in great shape.
I just finished cooking a turkey dinner and my stove clean up time with these was amazing! Just swished them is the dish water and they were instantly clean. Having cooked many messy meals over the years l know l would have spent a lot of time cleaning and scrubbing my stove. I would not leave these on my stove on an everyday basis but if you know you are going to cook a messy meal they are GREAT. I am looking forward to using these for next year’s tomato canning season. I am so impressed with these l am gifting them to all children and siblings who have gas stovesY
Product performs as expected. Oil splatter disappears into the fabric to maintain a clean look on your stovetop. Heavy concentrations of oil and grit can be simply wiped off with a light swipe of a sponge or cloth. I've used them for about a month and have not seen the need to put them in the dishwasher yet. Slight customization with a scissors creates a perfect look at an amazing price. This product has put an end to constant cleaning of unsightly stovetop mishaps. Highly Recommend .
These are pretty great if you have an older stove with bad paint spots or even rust/stains. Easy to install, just some minor cutting/trimming.
You have to cut these to fit, but man they are a lot easier to clean than the old stove! They look nice on my old Magic Chef that I'm pretty sure came with the house, which was built in 1956. If it's not that old it's at least from the late 60s/early 70s...it is an OLD stove. You don't even need electricity to use it, because you can light the burner with a match! Same with the oven....there's room to get under there and light the oven without needing electricity but yes, it is primarily operated with an electrical starter. Anyway, these fit great and look great as well. Stops food from burning onto the stovetop in the burner area, and with these, they're pretty much just rinse and go. It's really easy to remove burnt-on food from them, dry them off with a towel, and just put them back onto the stove. Viola! A no-brainer and I'm glad I ran across these!
I have bought this item repeatedly from many different sellers. This one is hands down the best I’ve had yet. I am bookmarking this seller. These are much sturdier than the others I’ve had, and someone had the bright idea to put scores around the center circle, making it much easier to fit to my burners. I’m very happy with this purchase.
I was a little skeptical about these covers which were recommended by a friend. But because of the low price I figured I give it a try. I purchased 2 packs because I have a 5 burner stove. I did have to cut the middle holes a little bigger initially but have been using them now for several months. They are just amazing. You can wipe them off without taking them off the stove and they get really clean in the dishwasher. Pretty amazing product. I no longer spend hours scrubbing my stove top. These little covers have made my life easier.
All is well
These covers are a godsend! They're easy to clean with a damp paper towel. I have 4 burners. The only trick is trimming them. I wasted one cuz I trimmed it too small. But by the 3rd one I got the hang of it. It's a good thing I got the 10 pack! I love them!!!
i was so happy to get these, i get the foil ones from menards and i ran out, but they are not as near big as these. these are so nicely made. they are like a canvas type material and you due cut them, but i dont mind doing this. they are a better fit than the foil ones. i am so happy with this item, and it was just as cheap to get these that are better than menards ones. very happy with the seller, no problems. very fast shipping witch is always a plus with me, but again, very happy with this item
Bought these before Thanksgiving & the holidays to help with keeping my range clean and I am so glad I did! Had to cut them for each burner and they fit amazingly. They worked so well and after cooking Thanksgiving, it was one less thing to worry about scrubing the stovetop. They work so well & I'm so happy how they stay in place and easy to clean. Definitely can't cook with out them now. Will order again :)