Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They saw this thing from friends, they decided to order themselves. The cat is doing great. Recommend.
Say that I'm delighted, do not say anything. Wool combs simply, quickly and all! Do not compare with other accessories! Recommend! I will definitely order more!
A bunch of wool in a minute. Great comb. The cat is awesome, the dog is in shock. Seller recommend. Thank you very much
Excellent, surprised me. Actually works. Not hurt the cats, touch soft, my cats do not bother.
Nice comb, the cat likes
Good, useful product
A good store, quickly sent the goods, responded to requests for the goods. The comb is excellent, the Cats do not scratch, and we have 8 cats and a dog Terrier.
Removes hair without dropping, I recommend.
A small brush, teeth like an electric clipper. I will not say that I caused a special delight, because to the cat the wool is thick, does not comb deeply, superficial wool removes, but the cat happy from the procedure. The order came quickly.
The parcel was sent quickly. The brush is more suitable for short wool, although the long one also Combs. The value for money is good.
Great comb! Good seller. The cat was combed in 2 days.
Excellent cat brush
Great scraper! Ease and quality
Excellent product, have two cats hair short, this brush can take all these hairs. Had tested some other had not a result as satisfactory as this.
I didn't expect the brush to be super, I thought my cat would tear me. Thank you all qualitatively
Very good thing. Everyone is happy. And a cat and a wife
The Cats also counted short-haired and long-haired. All in relaxation. Recommend.
I liked my cat too! This size is quite enough. Scrape the wool perfectly, I at one time could scratch here such a bag! Delivery fast. Recommend!
Perfect. got everything right and very fast, excellent store.
The comb copes with its task. There's nothing to compare with. It is clear well. They took it for the dog. Of course, I did not get caught, but the wool was collected a lot.
Great product, works very well. Recommend
Perfetto
Excellent Product satisfied very fast shipping
The comb is super. Handle rubberized, comfortable. The cat liked it. Thank you for the exact coincidence with the description of the goods. I recommend the product. Delivery is fast and always tracked.
Product arrived and works perfectly. My dog liked.