Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I feel that the product is well made, I haven't hit it against a tree but it seems very durable. This is mu first order from this site and I am very impressed with everything. I will look here anytime I need something. I may even another of these lights.
Cool. Lights up.
Excellent
All OK
good quality, fast delivery. the light shines bright and take into consideration you might need to put the batteries opposite to what you'd expect. the lantern has 3 modes of shining and it also comes with a bonus strap. thank you store for the good quality
Super products quality is there
Item sent out quickly and arrived in no time. Quality product. Excellent lighting. Seller recommended
It was quickly since. Is like in the Described. Great
It looks so small lol it’s hella hard holy carp I love it my first all star product thx!!
Perfect as described
So far great product I take it on all my rides.
Strong light, seems solid enough
The quality is good, it shines bright.
great product quality, fast shipping to new Zealand, awesome store, highly recommended, A++
As described
It's wonderful. It shines well. I had to order a bigger bat.
Are very satisfied, both for the fast delivery (Italy) and both for quality, it is sturdy and well cured. The LED light is good. Highly recommend
Very high quality. 3 modes light. Hard well lies in hand :)
Once shipped fast and product is durable and nicer Vehicle compatible with credit and emergency use both try bought used seems well mountain bike yo Driving is the crazy age yuppies, Tup upper exhaust break when the great help for shows
As advertised.
Good quality. Same as photo. Very bright light. Very happy.
The order was delivered promptly. The product corresponds to the description.
Good weight and confirme to AD, lighting is blinding! This lights very strong! Batteries not supplied 4 model batteries AA 1.5 V so very easy to find in France
Everything ok