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Self-Heating Knee Pads

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1. The self-heating of the proper use of protective gear:
First worn parts need to scrub with warm towels clean, remove the brace brace thermal moxibustion face shot with warm moist towel (not water ah), then directly attached to the skin-care line in the site, about 30 minutes gradually feel fever and a skin tingling. Sticking more closely, the better the results. Use once or twice a day, each about 1 hour, except during sleep should not wear, but also can be worn on their own time and frequency adjust according to their own situation. Skin burning when using a small number of people with sensitive skin, redness, is a normal phenomenon and will not damage the skin, can be shortened when worn.
Touching the skin and protective gear should not feel hot, but the use of parts of the skin itself has a strong sense of thermal and acupuncture.
Feeling more heat when you can take off the brace, and will continue burning sensation off.
Part of the population in a state not coated wet surface heat can quickly feel the heat. But some people do not use wet coating is difficult to quickly heat or heat is not high, this has a relationship with the user’s physical condition at the time and season.
2. You must be close to the skin to use it?
Preferably close to the skin, so that heat is most effective, and most intense. Across the clothes using the heat effect will be weakened, but negative ions, magnetic therapy these effects can still work to be effective, the heating function in contact with the skin is the best state, the more tightly affixed to the skin, fever, faster, more strong!
3. Hot hot, unbearable, how do? It will not burn the skin?
Hot just feel the skin, it is the accumulation of large amounts of energy in a short time the skin surface feeling, not really high-temperature burning skin, so do not worry about skin burns. Energy until the skin surface gradually penetrate into muscle or bone gap after heat hot feeling will weaken or disappear. In the more intense heat or tingling sensation when the product directly from the skin, over time will naturally disappear ease.




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How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.


Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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