Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loath the leading competitor’s price for this light, so saw a YouTuber recommend this as the better deal and grabbed the last one in stock. Worked as advertised and pleasantly surprised with the color output. I wasn’t concerned with form factor, but I was wishing they were a bit thinner had I wanted to put these on the back of a wall mounted PC.
Love it and easy to install. Do not try to be bend at corners as suggested in the directions Make a gradual curve at corners.
Great colors but it’s not pairing with my Alexa for some reason.
I love them! Also have the light bulb. They are super easy to use and can control them through my Alexa app. Would recommend
Like most Sengled lights, these are really cool to use, easy to set up, and are full of features. Just got a new TV and got these mounted behind it and movie watching will never be the same! We don't use the TV without turning them on anymore! The color options are awesome, the app has great tools, and Alexa compatibility is spot on!
Great color. Every once in awhile they lose connection with my echo. Better than hue products in terms of color quality and price.
These modular strips worked perfectly! I ended up buying two so that I could just easily plug them in without them being seen on each side. Sengled's app is great because you can group them together and control the whole room or individuals. Very easy to use and set up. Honestly, the hardest part about installation was probably just trying to pull the brown paper off the sticky part.
Bought these for the guest room. I prefer ambient lighting as opposed to in your face bright lights. Easy to hook up and connect to Alexa.
Bought this as a gift and they loved it!
Purchased this light strip for my 65” TV. Easy setup, huge difference in our TV watching experience. Vibrant colors and video sync makes a huge difference. Highly recommend
These are so cool!!!! I love how the lighting changes with the sound and that it’s compatible with Alexa. My kids said they feel like they’re at the movies when we all sit down for “movie night” together. There’s no damage to the back of the TV either. Awesome product.
I don't have any complaints with these bars, stuck em on the back of my tv and didn't have any adhesion problems. Easy to control through the app and has a nice color wheel to get the perfect color.
Many of the Alexa devices I purchased recently have had issues staying connected. These lights are an exception, and never lose connection. The adhesive is strong, they look great, and all the functions work correctly. My son loves them!
I absolutely love how these things look on the back of my TV. They really set the mood whether I'm gaming, lounging or watching movies/tv. I get constant compliments on them and people usually mistake them for a light strip until I show them what they are. Definitely recommend getting these if you are on your TV or computer a lot and love lighting!
Excellent backlight, satisfied bright, it is on time, very beautiful.