Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent material! Large, good capacity. I have not tested yet, but already pleased by the quality and super fast delivery (12 calendar days).
Excellent!
We flew Arizona and then road tripped for two weeks. This was perfect! It could easily pack in our luggage and also held up being in use for two weeks straight. It also fit perfectly in our minivan between seats. Looking forward to getting more use out of it!
This is easy to collapse and can be put into a suitcase. Keeps food and drinks cold. Highly recommend.
Great! The interior is top top. He looks solid, I hope!
Nice bag.
Perfect!!! Super recommend!!!
The backpack came faster than the timing, the quality is very satisfied but has not yet experienced.
I think it would have been nice if the bag was a little bigger, but there's enough space inside and the insulation looks solid.
The product delivery was fast and match the description. Use backpack fit 20 cans, bottles and a bag of ice comfortable. After 12 hours of use, still threw stones ice out and not wet location it was.
The thermal backpack is excellent. Thank you very much!!!
I thought it was bigger because of the advertising, but the product is of excellent quality.
I have received a dirty bag. This item is good, but I am not happy they sentt it dirty. The packing was good, so they definitely sent the bag with this spot.
Nice bag. With four refrigerants, the beer was cold for two days, on the street 31 degrees.
Fast delivery by courier to home. Thank you store. Excellent bag, good quality. I will check in fact complement the review.
It's not a size larger than you think. Still, the ice pack is frozen and put in, but it seems to go for more than half a day.
Very good product! Came as specified. Thank you.
Excellent product quality, the size of the backpack is perfect. I am very satisfied with the purchase.
Order received. Fast shipping. The quality of the bag is very good. Thank you store.
I got this because it could travel in my large check-in suitcase. We traveled along the east coast this summer and it was nice to have a cooler for food and drinks in hotels and rental cars. It folds up flat, so it didn’t hinder the insane amount of clothes, shoes, toiletries, and I’m not sure what else, I crammed in that poor suitcase. This weekend it went to a girls weekend. Very handy keeping frozen foods frozen over the 3 hour commute.
Highly recommended, comfortable on the shoulders והגב, guard good on the cold והמחיר equal to size
Everything is cool, thank you very much. Color saturated.
Very good thank you serious
Easy to travel with and did not leak when the ice melted. We had no issues even after using it for 8 hours.
Very good! Quality material and finished. Meets me very well for delivery delivery because canned food and beverage temperature until the final destination. Measures of backpack match. Indicate 100% China until Mines/Brazil, arrived fast (20 days)