Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description. Glue sticks quickly. Goods are quality. Thank you store.
The package is very well packed and protected. Fast shipping and delivery. I received my order within 18 days. That is super. The item as described.
Packed All is well. I bought it to repair my wife's glasses. First tried to glue without the lens and after gluing insert, but during that, as the lens put in its place, then the gluing split. Decided to try to glue together with the lens-in the end, everything turned out. My expectations this product justified-the glasses still repaired.
It works very well.
Fast shipping excellent product
Item packed so dazzling, work as described. Great seller, thank you.
The best store i have ever seen. Turbo shipping and goods as described, 5 stars.
Product was as described
Control the receiving just 16 days, comply with my expectations and that say more about this store I recommend for serious and timeliness. A big thanks.
Thank you store. The goods came. It's fine.
It's very good.
Product arrived very well, fast dispatch and according to described.
OK and very well packed
Great store, all OK. Thank You
All the best I am very satisfied
Glues well and does indeed harden after 5 seconds. Should spread it around both ends, so it can grab onto the item well enough or else it can come off after some wiggling. The warnings are a bit scary, so handle with care. I'm satisfied with the product and the store.
Everything has come, it works
The glue is really quick to grasp. In general, a useful thing.
Perfect, very well packed and received quickly.
Great product, no residual after glue. But a little bit hard to push, but there is not a big deal.
The exact description of the proposed product, the quality of the products is satisfied, the glue is tested perfectly. The adhesive itself transparent liquid substance after the application of the UV flashlight Harden recalling (resin) ordered glue with UV flashlight + extra glue without flashlight delivery within set time 1.5 months. Thank you store!!!
Everything as expected
The glue works.
The order came without special delay in good packaging. It's fine. There are no complaints about the quality of the goods. To the store-thank you, success in business and good luck in delivering orders.
Thank you