Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item works as described, good design and good presentation. I use it to connect external Ethernet cable, HMD monitor keyboard and mouse to the USB-C port so I don't have to reconnect all cables every time (kind of docking extension), I have not tried connecting to an external power supply yet since my laptop (Dell Inspiron) comes with a barrel connector for the power supply and the power input of the adaptor is USB-C, but I may buy an external power supply soon, so docking the laptop to my home desk is just plugging a single cable
Excellent material and the perfect packaging to transport it.
Was able to hook up external hard drive, mouse, keyboard, and a hdmi as well as vga old monitor all at the same time to my Dell xps laptop. Recommend.
Seems to be working as advertised. Haven’t had issues running multiple devices at the same time. Also nice that you can charge your Mac as well.
It does what it says; however, the lightness of the tool does not help in keeping the item solidly grounded on table tops. I had to put some black gorilla tape to keep gadget in place.
Excellent item my laptop computer. Thank you
Awesome product. I have 90% of the ports available taken on the adapter and works 100% of the time. Highly recommended.
Waited for awhile before providing a review on this product. Have purchased other brands before and it stop working. This one has been in use for awhile now and seems to be OK so far. I like it. I have been using it to watch Netflix on my big screen.
I bought this for my Macbook Pro and it works perfectly. The design is sleek and smooth and matches my space grey laptop. The quality was very good and all my devices and cables were able to slide right in perfectly. Overall 10/10.
I really wanted to buy a cheaper one of these but I am so pleased that I bought this one! This product has a very sleek design and looks like the computer! Same color and looks like the same material. I love how many ports there are that Apple doesn’t come with!
Great addition to the home office set up at very fair price.
Very positive impression, very high quality product with appropriate packaging. Price-performance ratio is excellent, especially when compared to Apple products
I've been using the device for a few months and I'm totally happy. Top price / performance! The workmanship is also great and cuts a fine figure next to my iPad Pro.
Good price-performance ratio. No special installation necessary, recognized and off you go.
Shipping was super fast, the product has made a very good impression so far and is used every day for work in the home office
Works very well on my macs. USB ports work excellently also the monitor out.
This feels like a quality item. I like the fact I can only plugin one cable to my laptop to connect all my periferals with this dongle. Because of the USB-C passthrough of 100W I can also plugin my charger into the dongle and power my laptop through the dongle. The 4K 60Hz output also was a big seller for me.
This very compact hub works very well with my Macbook Pro 2019. It offers an elegant solution for connecting many devices to the notebook. The USB-C port can also charge devices such as an iPhone. In contrast to other models (such as Levin, for example) this hub has * no * LED that lights up permanently and unnecessarily disturbs the field of vision, but does its job inconspicuously. We recommend.
Works perfectly on the MacBook 16 ". 4k video at 60Hz is also possible! So far everything works, but I haven't done any speed tests. We were a little warm but not very much. Very nice storage bag included! I recommend this store
Bought this hub for my iPad Pro. So I can connect USB sticks, USB hard drives and SD cards. That works flawlessly and is now finally possible with Apple. With the HDMI output it is possible to connect a monitor or watch video streaming on the television. Ethernet connection also works fine. The dimensions are nice and compact. I can only recommend the product.
Great product and worked seamlessly on my MacBook Pro. I recommend
I used this hub to add some versatility to my MacBook Pro. The added ports were just what I needed.
Light weight and easy to carry around. Very very convenient.
Excellent product. With limited options on the new MacBooks for ports, this gives me all the compatibility I need to connect my existing peripherals. And it light and easy to take to meeting rooms or when traveling.
Haven't tried all the ports, but was able to charge my phone from my MacBook Air