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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This pillow came nice & quick! It is comfortable & supportive & it is just what I needed post-op! So happy I purchased it. After I recover I plan on handing it down to my kids for use in the car on long drives...... at that time I'll probably need another one so the two kids won't argue over the one awesome neck pillow.
I initially bought this as a neck pillow which it provided a more than adequate service. After a week of use I was sadly stricken with with a small injury in my lower area and out of sheer necessity to quiet the throbbing pains while sitting studying for my rel-estate license I decided to try it as a bum relief. To my amazement the pain in my underpants did not go away, however the comfort it provided was a welcome juxtaposition. I think the company should possibly invest in rebranding this product as not only as a neck pillow but also as a tush cush. This versatility would not only further satisfy customers but also improve customer loyalty.
Is a comfortable pillow and was exactly what was needed at the time (hubby couldn't sleep in bed due to shoulder injury) and only gave a low score for travel as we haven't traveled anywhere.
Got this for my elderly mother to use when napping in her chair. It seems well made and the fabric is like velvet but even softer. The memory foam is very squishy but since she likes a soft pillow it's just right for her. It's smaller than the one I have but she's smaller so it fits her fine. If you are a large person or like a firm pillow you might want to check out other products. But for our needs this was perfect.
Very useful, downside hard to carry around on a plane unless you really stuff in suitcase or bag but still takes up room. But brighter side, best thing I had on the plane to to sleep On. I had. 12 hour flight and this item was very useful until I had to pick up my luggage. It has its ups and down, busy still very useful for a snooze.
I love this travel pillow. I originally bought it to use on the airplane when I travel, but now use it to sleep on. I use a Bi-pap machine and it's fairly uncomfortable to try and watch TV while wearing the mask. I have found by putting this around my neck and behind my head puts me at a good angle that still allows the mask full contact to my face. I almost always fall asleep watching TV and this has worked out perfect for me. This is much more comfortable than one that has the little beans, the memory foam is a must!! This pillow is well made and is great!
I have a size 15 neck. This is exceptionally comfortable and has a very soft cover. Leaning back in my chair while wearing this product is now a very enjoyable experience. Also, I do believe it may prove to be very durable. When I am not wearing it, my 5 ferrets enjoy tossing it, scratching at it, and biting it. No tears or wear are apparent from their play; hence, great comfort for the wearer and endless hours of enjoyment for your ferrets!
I have traveled a lot in my life time. How is it I never had one of these. I knew they existed but didn’t find it necessary. Wow was I wrong. This was a very inexpensive purchase but it works like it costs much more. It’s soft to the touch but yet gives your head and neck great support. It’s size allows me to fit it in my bag to take with me every. So glad I finally broke down and got one. You will be too.
I use this as my pillow to sleep on at night, it's all I need! I have major neck problems and struggled to find a pillow that gave me the neck support I need when I slept, this pillow solved all my issues!! I absolutely love it! So so comfy and supportive for my neck. Amazing price too!
Very comfortable and supporting. I love how soft the cover is and also that the cover comes off so you can wash it.
I love this foam travel pillow; I do travel and it is important to have my own pillow when traveling. It really hugs my neck and give me that wonderful support while I sleep during flight. It also compensate for my small statue against those plane seats. get purchase.
I loved it because it also supports my neck when lounging on couch. or resting in bed
Have a pinched nerve in neck and arms go numbs at nite...i use this and never have a problem
I am amazed at how awesome this product is! I have been looking at travel pillows at the airport and different stores and everything seems to be $20 or more except for 1 sale I saw for $10 ( but was cheap cotton fill)... I originally ordered for my kids thinking the price was worth it since I needed 6 and lets be honest.. it's for the kids..BUT the quality was definitely 5star and the price makes this a home run