Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this humidifier it works great for my little one.
I absolutely love it, Works great, is easy to use,and looks awesome!
Looks and works perfectly!
This product gets me very excited and happy.
From a person who had purchased many other humidifiers I say this is my favorite so far.First off it's not big and clunky,it doesn't take up a lot of space and it's quiet.It doesn't need time to warm up and it immediately shoots out the air!
A simple way to spread your favorite scent around your bedroom or office.Very quiet diffuser,and I wish I had it years ago.
Not too small, not too big. Fits perfectly on bedside table.Not noisy and lasts for hours.Exactly what I was looking for.
If you need a personal humidifier, it's a great choice. Beautiful lights and fog. It would be better if it had more fog, but it's very ornamental
Good value,works good,very pretty with the flame
got this product for easier recovery after a tonsillectomy.it wasn't hot steam,which i wasn't expecting.it was wonderful,and very helpful in my recovery.
it was a gift for my cousin and they loved it ❤️ thank you
Very pretty, hypnotizing... I recommend
My grandson wanted this for Christmas. Started shopping early this year. I got a chance to see it in action and he loves it. My daughter said that now she wants one for her room. The esthectic is very nice, it works as it should - could smell the peppermint all in the room and beyond! Can't say how long it works - it seemed to last for the hours I was there - and I don't know if he had to refill it during that time. Very nice for a young man's room interested even if he wasn't interested in adding oils.
Very pretty
I love it. Its quiet and works well. The mist is clear but it looks like flames in the picture. The added lights are calming and gives my room a glow when the lights are off. Im using the organics oils that I purchased to go with this diffuser, and it's an excellent combination.
Just do it.
Cool humidifier, works perfectly, thank you)
What a lovely product! It looks amazing! I'm happy with the delivery times too. Thank you
I love the humidifier.It's easy to use.Easy to clean,Not noisy.
I recommend.
The goods received, completely working.
This is our new favorite fragrance diffuser. It looks really cool and does a great job at diffusing the fragrance in a large room. It can light up and shoot fog rings out the center. There’s two color lighting, blue and orange. The orange color looks more like volcano, especially with fogs bubbling out and erupting in the center.
Since I received this air defusers,the aroma air smell has improved my sleep quality,and I'm also not snoring as much as I used to do!!! EXCELLENT PRODUCT!!!Thank you!!1
I really like the way it works as of now,only been a few days,but for a nice night light or to set the mood,looks great!
Well received. It works well and good.