Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We have two little children and things tend to pop up at very random places in our car. We thought about bringing some order into where things are in the car for quite some time, and found this product on the auto merch website. We are very pleased with the results. While not taking up much place, this car organizer can fit surprisingly all of the items that were lying around. The car is now back to been and tidy. Overall, a five star product. Recommend.
I recently purchased these to replace the junky ones I had that fell apart. So far, these have stood up nicely. I have a feeling they will continue to do so since they seem to be very high quality. I love the variety of pockets. Since they don't use elastic to hold around the seat it get a nice snug fit when you use the adjustable straps. The price point was great too. The models I had before hand were more expensive for 1 seat back protector compared to two of these. Great buy! I may even try some of their other products.
Very happy with mine. Good quality!
This trashcan works well in our SUV. With three kids and a busy schedule we often eat snacks or food in the car. This is the third trashcan I’ve now bought for a vehicle, and this one they got it right. The size is good and holds quite a bit. The thing I like the most is the top you don’t actually have to undo it or do anything to access the trash can you just push it in the top. My kids broke the last one by stepping on it too many times, and this one actually is elevated off the ground which makes less of a tripping hazard. You can also put a trash liner it so you can just take out the whole bag of trash out quickly and easily. It also had like a bungee cord on it if you didn’t want to use the strap if you wanted to utilize it somewhere else. I put it around my center console so it could be utilized in the backseat.
I really need this because, because I drive Uber, and many of my customers` stuff trash under the seat. This really helps me out. It can even hold liquid. Great product! And a great price for this pack!